bowlersasylum.comReviews of bowlersasylum.com

Response from bowlersasylum.comSep 13, 2026

We’re very sorry to hear that your order has been delayed, and we completely understand how disappointing it is when a package doesn’t arrive when expected. According to the UPS tracking, your package was scheduled for delivery on the 9th, and we were not contacted to let us know that it had not arrived. Unfortunately, once a package is in UPS’s possession, we do not have control over delays within their network, and we rely on customers letting us know when there is an issue so that we can step in and help. The good news is that shipments are insured, and if a package appears to be lost, we can open a claim with UPS and arrange a replacement. UPS requires us to allow a certain amount of time after the expected delivery date before we can begin that process. We would absolutely love the opportunity to resolve this for you. Please contact us directly if your package does not arrive so we can investigate with UPS and, if necessary, get a replacement on its way. We only wish we had been contacted before the review so we could have had the opportunity to help. Customer satisfaction is extremely important to us, and we’re always happy to step in when we know there is a problem. UPDATE: We wanted to follow up now that this situation has been resolved. After seeing your review, we reached out to you directly by email and also responded here, but unfortunately we never heard back. In the meantime, we issued you a full refund while UPS continued searching for the package. We’re happy to report that UPS ultimately located the package and successfully delivered your order on September 16th. So, in the end, you received both the refund and the merchandise. We certainly understand that shipping delays are frustrating. We just wish we had been given a little more time—and the opportunity to actually assist—before receiving a 1-star review. Once a package is handed over to UPS, we unfortunately cannot personally search their facilities or delivery trucks, which is why there is a process for locating delayed packages and filing claims when necessary. Thankfully, a little patience paid off: UPS found the package, your order was delivered, and your money had already been refunded. We hope you enjoy your purchase!