Penny J.
A horrible experience.....
I rented a car from Boutiquecarsmiami through Discovercars.com. I had already paid $302.80 but was charged another $400 in taxes, $150 for using my own credit card and $600 that the counter rep said I had to take for collision although my credit card covered that. So my new rental bill was $1650!!!! After driving the car, i found it was infested with ants that got into any food I put in the car, and ran around everywhere. I was on the other side of the state by that time so it was a 4 hour drive to take the car back. After driving for 2 days, a message came on that the batteries in the FOB were done. Also a message that the tires needed air. I purchased new batteries for the fob and got air. 2 days later I needed more air for the tires. I called emergency and was told to take it to a tire center where I was told I needed a new tire. I called emergency 4 times, and till today, 3 weeks later, they have not called back. I finally got in touch with customer service and sent my receipts, a week ago, and was promised of a refund of $150, which I have never received. Also, a light came on for almost the entire rental period that it needed an oil change. According to the chart on the windshield, it should of been done 1500 miles BEFORE I picked up the car. When I returned the car, I got out and no one came to check the car. A girl was sitting at an outside desk, doing nothing, but until I asked, she then said I could go. A HORRIBLE experience.