I would not recommend Boulder Barks based on my experience with their customer service.
I returned my order promptly after receiving it and was told my refund would be processed. After weeks passed with no refund, I reached out multiple times for an update. When I still wasn't getting anywhere, I asked for the matter to be escalated to a supervisor. I never received a response.
At this point, I've had to dispute the charge with my bank just to recover my money. Customers shouldn't have to go through their credit card company to receive a refund for a properly returned item.
The lack of communication and follow-through has been extremely disappointing. If there had simply been honest updates or someone willing to address the issue, this review wouldn't have been necessary.
AM
Alexandra M.
Nice product
Nice product
Response from BoulderbarksAug 7, 2026
Thank you so much, Alexandra! We're thrilled you're happy with your order. Your support means the world to us — enjoy!
CF
Charlotte F.
Easy to order and item is awesome
Easy to order and item is awesome. Arrived in good time and in good shape.
Response from BoulderbarksAug 7, 2026
This made our day, Charlotte — thank you! So glad ordering was easy and everything arrived quickly and in great shape. We appreciate you!
KK
kimberly K.
Very good quality that actually fits my…
Very good quality that actually fits my very tiny Yorkie!
Response from BoulderbarksAug 7, 2026
Thank you, Kimberly! We love that it fits your tiny Yorkie just right — the little ones can be so tricky to size for. Give them a snuggle from us!
TB
Tiffany B.
Great collar
Great collar. It’s super cute, arrived quickly and seems durable.
Response from BoulderbarksAug 7, 2026
Thank you so much, Tiffany! Cute, quick to arrive, and durable is exactly what we aim for. So glad you're loving the collar!
KC
Kendall C.
Absolutely worst purchasing experience…
Absolutely worst purchasing experience ever. Bought a crate & bed in November of 2024 and still have not received after months and months of receiving updates with no follow through. We finally decided to cancel our order in May 2026 and still have NOT received our refund. This business is terribly run with lack of communication, no proactiveness and excuse after excuse. They really should not be in business.
Response from BoulderbarksJul 15, 2026
Hi Kendall,
I’m happy to help clarify the refund process.
Because your purchase was financed through Affirm, we’re unable to issue the refund directly to your card. Instead, we process the refund back to Affirm, and they handle returning the funds to you according to the terms of your financing agreement.
We processed your refund promptly after you requested to cancel your order. If you haven’t seen the refund yet, I recommend reaching out to Affirm’s customer support, as they’ll be able to provide the most up-to-date information on the status of your refund.
For any future questions or concerns, we kindly ask that you contact our office rather than my personal cell phone. My personal number isn’t monitored for customer support, so reaching out through our office ensures your message is seen promptly and that we can assist you as quickly as possible.
We’re truly sorry your experience with us wasn’t what we strive for. We completely understand how frustrating our production delays have been, and we appreciate your patience. We hope that once we’re fully caught up and shipping consistently, you’ll consider BoulderBarks again when you’re looking for a crate for your pup.
Thank you, and we wish you and your pup all the best.
NM
Nathan M.
Crate order
My experience with boulderbarks was overall positive. We ordered a large crate for our dog and she is very comfortable in it. It is very nice looking in our home and the quality is far superior to any crate you can find on the internet. We had to wait a few months to receive it after the company changed things in their manufacturing. It was worth every bit of time. If you have a little patience, it will pay off in the end. The staff is also very nice and accommodating. They can be difficult to get a hold of at times, but Emily always follows up.
Response from BoulderbarksJul 15, 2026
Thank you so much for taking the time to share your experience. It truly means a lot to us.
We’re so happy to hear that your pup is comfortable in the crate and that it’s become a beautiful addition to your home. We know the wait was longer than anyone wanted, and we’re incredibly grateful for your patience and understanding while we worked through major changes in our manufacturing.
Thank you as well for your honest feedback about communication. We’re continually improving our systems and processes to make it easier for customers to reach us and receive timely updates.
We sincerely appreciate your support and are honored you chose BoulderBarks for your pup. We hope you both enjoy your crate for many years to come!
MM
Marsha M.
Great quality
Great quality, so cute and just perfect. When I saw this was from Worthy Dog, I knew it would be good!
Response from BoulderbarksAug 7, 2026
Thank you, Marsha! You've got a great eye — we're proud to carry Worthy Dog, and we're so glad it turned out just perfect for you.
