Melissa F.
Parts and troubleshooting. Reliable machines instead of reliable problems.
Im not sure what you can do to improve. I've been a huge fan of your products for over a decade and own a number of 8-9ft DXT v-plows and VBX8000 salt spreaders. But I purchased VSI 750 and 305 and it has been a nightmare that exposes me to liability. That's pretty infuriating. Update: thanks for responding BOSS. Unfortunately no amount of phone support can fix a machine with this number of issues and no one will reimburse us for the time lost attempting to use the machine we purchased in good faith or the poor service it’s translated to on clients’ properties. We’re frustrated over the amount of money we wasted not only on multiple sprayers but on the brine maker which takes 10 hours to produce 3k gallons (not 1k per hour as advertised). I’ll also share that we purchased the machine in November. It’s now Feb 4 and we still cannot use it. We’re being bombed with storms and cannot continue dedicating hours and hours to your support team. If our business and the reputation of your product meant that much to you I suppose you’d find a way to dispatch a technician or engage the distributor.
Response from BOSS SnowplowJan 28, 2026
Hi Melissa, we’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand you’ve been working with one of our Technical Service Representatives, and we want to make sure you continue to receive the support you need. If there’s anything further we can assist with, please reach out to us at 800-286-4155. We’re here to help.




