BosmaBosma is a designer and manufacturer of smart home products. For the past 5 years, we have introduced various products to the market including indoor/outdoor security cameras, video doorbell, smart door lock, sensors, and lighting,
Bosma (bosmasmarthome.com) has 94 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
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Appliances & Electronics · Los Angeles, California
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Appliances & Electronics · CARLSBAD, California
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Showing 27 reviews with 1 star · Clear filters
Jeremy
I purchased the sentry doorbell and the smart lock when they were still in Kickstarter yes everything was easy to install but everytime the batteries run out in the smart lock i play hell reconnecting to doorbell. The most frustrating thing is ive reached out to support half a dozen times they dont answer so i left a few messages no response worst customer service I've ever experienced
Russell
When trying to install the Bosma Sentry on the front of my house, which is brick, there is not enough room for the wires and wire nuts. For my application this does not work. I’ve been trying to return it. I emailed Bosma for an RMA to return it, they never answer me. I have sent several emails to them, and no response. I am not paying for something I cannot use. Beware if something is wrong, Bosma won’t answer you. Bad customer service. Get off the stick Bosma and do the right thing. I want a refund.
Kevin D.
Doorbell does not keep internet connection. Very poor should of went with ring. I bought their cameras hope they are better or I wasted a lot of money
Response from BosmaAug 28, 2021
Hi Kevin, we're sorry for the issue you had. It seems that your doorbell was experiencing a frequent disconnection issue, and the most likely cause was insufficient transformer power, see this FAQ: https://www.bosmasmarthome.com/faqs/sentry/single-faq/22812/ Please check if your transformer is 8-24V, at least 30VA. You can also contact [email protected] and we can assist you with troubleshooting.