Jay P.
Ignored completely - don't know why
I met with Michael Tawill at the Tampa office for a consultation. He was 20 minutes late and there was no one in the office. No problem, traffic issues - I understand. The meeting goes fine and Michael is going to give me a discount because he was late, I just needed to send in my Credit Application. I did that and he assured me he would submit it as soon as he got it. I didn't hear anything for a day so I called and left a voicemail asking for confirmation that it was submitted. No response. Waited another two days and called again. This time he actually answered and we went through trying to setup a date because I was committed to having the procedure (and I was going to pay cash instead of using creadit) but I had to think about if I could do it on a certain Thursday or the Tuesday after. He said call or text over the weekend when you make your decision. I texted him the next day that I could do the earlier date. Never heard back from Michael. Still haven't. I called on a couple days later and said since he wasn't getting back to me, I would have to call someone at Bosley 800 number to get it scheduled. I called and spoke to several people at Bosley but no one could do anything except schedule another consultation. Really? I haven't even had the procedure and the service is terrible. My consultant Michael Tawill never contacted me, it was always me contacting him. And still, I couldn't get the appointment scheduled without going through another consultation 70 miles away in Orlando. If the service is this bad before the procedure, imagine what happens after the procedure. I don't know for sure, but you probably can't get a hold of anyone if you need help. This was going to be a $14,000 procedure and they couldn't be bothered to respond or help me out.



