paula C.
Can't request a refund as they do not respond to email
This company does not respond to emails. Their website seems honest and eager to associate itself with green values as they indicate they do not even accept returns but ask that the customer donate unwanted items and send proof of that donation to receive a refund. That's a good thing but it doesn't work if they don't respond to messages. I sense it might be a one or two person company with no HQ and no one on customer service for sure. The item I bought doesn't work so I don't even really want to donate it but in this case I will take my loss and do a more thorough look prior to purchasing next time.
Response from BosilunlifeFeb 17, 2026
Dear Paula, Thank you for taking the time to share your experience. We genuinely value feedback like yours, as it helps us continue improving the way we support our customers and communicate our values. Our customer support team has already been in contact with you, but I still want to personally acknowledge your message. At Bosilunlife, we care deeply about transparency, responsibility, and the people who choose to trust us. We will continue to work hard to ensure every customer feels heard, supported, and confident in our service. Wishing you a beautiful and positive 2026, Kate D. Co‑CEO @Bosilunlife