Boscov'sReviews of boscovs.com

I purchased a diamond bracelet on May 13 2024 for my daughter and I also got the insurance for the bracelet. in August of 2024 the bracelet broke in half. I contacted the jewelry department and took it back and it was sent off to be fixed 8/11/2024.From August until now September 19 it took them to contact me only to tell me that my insurance does not cover the bracelet to be fixed. In order for it to be fixed I will have to pay $99 more. Is this a bad quality bracelet and what does the insurance cover?

I made a 15.90 purchase on 07/11/2024 and on 8/11/2024 they applied a late fee of 16.90 and a dollar interest fee

My wife received a bill on 07-17-2024 from Comenity Bank for $42.38. On 07-17-2024 she made out a check for that amount and I had other mailings to go out so I took her payment to the postoffice and I know it was mailed out because I went to the counter. We started to receive spam phone calls which we did not answer NOTE: they must have called us numerous times after that and finally I answered the call and asked the caller “why are you calling us?” The response was your bill for $42.38 is overdue; I immediately put him on hold and called my bank and was told this $42.38 check did not clear our bank; apparent lost mail and told the caller the payment is apparently lost in the mail and the caller said, “how I know you did mail out the payment and told him, have any previous payments ever been late before and he said I don’t care about previous payments you are going to be charged $30 for late payments and again I told him our payment was apparently lost and we will send out another payment for $42.38 which he said no, it is $30 more. We made other charges and the new bill is $216.56. This CS agent was hyper critical and called me a liar. I hung up and called Boscovs corporate office and complained and they gave me another phone number to call which I did. This CS agent was fantastic and immediately removed the $30 and the new bill is now $186.56 which will be paid at the next Boscovs store which was done yesterday; 08-20-2024. My question to Boscovs is: why would Boscovs contract Comenity Bank for credit card coverage when they treat paying customers as not paying their bills and a liar. Had enough; we will limit our business with Boscovs and if we do, we will use another credit card. LOST BUSINESS IS THE AMERICAN WAY.

I bought 2 recliners and there were bed bugs under the labels and under the cover on the footrest. What a mess I have allready spent over $100.00 and still haven't gotten rid of them!!!!!!!

I searched for a long time for a sofa every furniture store in Delaware I thought one day to myself I love boscov's store so much I'm going to give them a try we went we purchased a sofa here we are one year later and it is broken actually it is 15 months old cushions are flat the recliner mechanism is broken and customer service denied me any help not fair all I can say is I will never purchase cheap furniture again from boscov's

Placed my order days ago. It went through. Days later I decided to check the status, if it had been shipped. I come to find out order was CANCELED!!!! No notification??? I was waiting for this item, and could have bought it elsewhere. Now it is most likely SOLD OUT. DO NOT SHOP HERE! PROBLEMS AND POOREST CUSTOMER SERVICE! GO ELSEWHERE!

Spoken to 5 people give 4 different numbers, on hold for over 30 mins before hanging up and calling back. Issue is EMPLOYESS at Boscovs have different info re the MILITARY DISCOUNT PASS! 1.GOOD FOR A YEAR, 2. GOOD FOR 90 DAYS Then, you have to redo the process! WHO DOES THAT?? Boscovs customer service is of NO HELP cant even provide a contact number!!! Even though the website says IT'S THE CUSTOMER that has to follow through. So all of you MILITARY FAMILIES checkout their Policy for your military discount!!! As for me, I will be paying OFF my credit card and spending my DOLLARS elsewhere. That MEAN, "THANK YOU FOR YOUR SERVICE"

Boscov's credit card charges 31.24% interest from DATE OF PURCHASE. If you sign up for automated payments expect interest charges and late fees. Why?? Boscov's management refuses to acknowledge any affiliation with their own credit card provider, Comenity Bank. If you want to escalate the issue through Boscov's Management they refuse and defer the issue back to Comenity Bank. Sometimes Comenity answers the phone and sometimes they don't. Expect 30 minute hold times. The incentives for opening a credit card are minimal -- an initial 15% off to kick off your credit card spending. An occasional $5.00 reward is sent to you in the mail. I was promised a BIG birthday and holiday coupon to incentivize me to open a credit card. I never got a coupon! Shame on you Mr. Boscov for promoting your business through a flawed bank. I did not expect you to charge interest rates and late fees for on time automated payments. I did not expect you to promise coupons and incentives but never send them. Remember... when you close a store credit card it NEGATIVELY impacts your credit score!!!