Boscov'sReviews of boscovs.com

I would give no stars if possible. 1st tried to place online order checkout spun and spun then gave me an operation error message that pmt couldn’t be accepted. And that cart was emptied. However, it charged my credit card for order. But order doesn't show up in purchase history nor did I receive an order confirmation email. Tried to contact CS on hold for over an hour now. Tried chat multiple times also..no live reps available. Will NEVER try to do business with this company again.

I ordered an Emily Daniel's blouse. Wore it once. Washed on delicate cycle and immediately moved it to a hanger to air dry, when I realized a seam on the shoulder had come unstitched. I looked up how to send a customer service request to Boscov's and asked them to either refund my money or replace the shirt. It's been three weeks and they haven't bothered to answer me.

This places harasses me with their constant email ads even though I'VE NEVER SHOPPED THERE! Unsubscribing does no good nor do my emails asking them to stop. This PLACE STINKS, and I will NEVER ever shop there.

Everything about Boscov's is cheap. The website has numerous issues all the time, though the issues vary depending on the day. Ordering on line is a nightmare and shipping is even more of an issue. It takes better than a week once a tracking number is sent via email to when the actual item either leaves the store or warehouse. The vast majority of their clothing is previous years which is why the prices are so cheap. I really want to try and like them but their are too many negatives about them. Don't get me started on customer service when you call the "800" number...absolutely hostile.

⭐ 1-Star Review for Boscov’s Online Purchase I ordered 10 cups from Boscov’s online. When they arrived, I was shocked to find lead warnings on each cup — something that was never mentioned on the website. I immediately called customer service to return them. While the people I spoke with were polite, they clearly were not well-trained or informed. I ended up speaking with four different representatives, spending over four hours on the phone. Each promised to email me a return label, but I never received one. When I finally got a label, it was addressed from Boscov’s to me, not the other way around. When I questioned it, the rep said she’d spoken to her supervisor and that it was “the way it’s supposed to be” — which made no sense. I checked with FedEx, and they confirmed my suspicion that the label was incorrect. I called back yet again, but the next rep also failed to send me a correct label. I was told one would be mailed, but based on this experience, I doubt it will ever arrive. This was a horrible experience. Customer service is untrained, unhelpful, and refuses to escalate issues. I would not recommend shopping at Boscov’s — their customer service is nonexistent, and no one seems to care about resolving problems.

Everything went wrong. I ordered a purse...to arrive in a few days...get an email that the order will be delayed...ugh! Then I get a new email that it is arriving today. yay! I open the box to find two Adidas running shirts...wth??????? I call and they say they can't send me what I ordered! I need to return the shirts and then when they get them they will issue a refund and I'll need to order the item again. No thanks...Boscov's isn't the only place that sells that item. They should have overnighted me what I ordered. THAT would be good customer service, but instead, I'm here writing this bad review and NEVER ordering from them again. Hope it was worth it Boscov's!

Nothing about Boscovs.com is worth the time!!! Website never, ever, ever works, going on 3 years now. Guest Services support? kept me on phone for 30 min for an $8 credit then disconnected before final. Spent another 15 min with next rep. There candles are horrible, wicks not centered, sparse scent & arrived with glass broken & instead of a full refund, they wanted to give me a 10% refund, which didn’t even cover the cost of the candle. After being on the phone with them for 45 min, I got all my credits.

purchased many pairs of shoes this 3rd time I have called for my credits I have been on the phones each time for 1 hour. it is ridiculous. that one should have to be on the phone for so many hours for a credit. I will never shop there again.