Boscov'sReviews of boscovs.com

Worst customer service ever! Warning, if you purchase online and use a Visa or Mastercard, they will bill you twice. As far as their "chat" option, do not waste your time! You will be waiting for days. As far as calling customer service, don't waste your time, they will transfer you to multiple departments, then tell you "it will fall off your account". Emails go unanswered. Used to be my favorite store, I will never shop there again. Completely disgusted with them. Karen

I have been a boscovs credit card holder for over 20 years never had a problem. However BEWARE!!!!! I ordered ONLINE ! some garden flags and poles that were one price after I received my statement I was charged a significantly higher price than what's was online. I even reported it as fraudulent charge because I didn't recognize the charge being it was so high after I wrote a letter I realized I was charged twice so even more of a mess. I will be very very reluctant to shop there. The phone wait and trying to explain and the stress I think that Boscovs is going down hill

We decided to go dress shopping at the Park city location. the lady in the fitting rooms was very rude to another costumer in front of us. she had a lot of clothes on her and she was an elder. she couldn’t walk correctly and was leaning on her cart. she was also disabled with one hand. the woman working starting being rude to her and almost took away most of her clothes. the woman also gave us a bad look for helping the elderly woman out, and practically pushed us out the way. she told the old lady the only reason she was allowed to bring her cart in is because “she doesn’t feel like fighting” and that she had to “pick and choose her battles” and said it to the elderly ladies face. the elderly lady tried joking around to lighten up the mood and the cashier shut her down with a snarky remark. The workers name is Donna.

I am shocked a good state like Pennsylvania would tolerate all the legitimate complaints regarding this company and its credit card scam. Was billed every month for the same pair of sneakers they just told me I owed 61 dollars for sneakers. Then told I owe 128 more dollars I insisted they close my account I doubt these scammers did

We purchased a sofa and loveseat at Christmas time last year. It was delivered faster than anticipated and we couldn’t have been more happy. However once we looked at it the sofa was crooked and the recliner motor on the one side was making a loud noise. Boscovs said to call furniture doctors and they would come and fix it. Great. He couldn’t fix it and ordered a new motor that we had to wait for. The new motor was installed and it sounds 10 times worse than the first one did. I can’t believe that the repair man actually left with it sounding the way it did. I was at work when he came and my wife showed it to me as soon as I got home. Again, I was stunned that he left with it sounding the way it does. My wife called them several times and had to leave messages. No call back. My number is the primary number to call but she repeatedly told them to contact her instead because I would be working when they would call back. We never received a call. We finally called Boscovs, which we were told not to because once they sell it it’s not their problem it furniture doctors problem. Boscovs called my number obviously not paying attention to the repeated request to contact my wife. The woman that called was very nice. I told her that we didn’t want the sofa because it’s obviously crap. She put me on hold to talk to Jennifer her supervisor who promptly told her NO, contact furniture doctors. Really! furniture doctors… They said that they have another repair company. Now we have to deal with regal upholstery, come on Boscovs. This is the type of horrible situation that Youtubers become famous for making videos about.

I placed several online orders with multiple items on most of the orders. I don’t live near a Boscov’s store, so it had to be done online. A few of the items didn’t fit. It was then that I noticed different return addresses on each packing slip. Long story short, there is no main return hub. You must send the item to the address on the packing slip. I didn’t ask them to split up my orders and had no idea what a tremendous amount of money it would be to return something—more than I paid for the merchandise! Never again! Buyer beware if ordering online.

Site says free shipping. Cancelled my $100+ order and asked for $15 to ship it after the fact. It says orders over $59 ship free they lie

There are only three stores In the united States that I have actually boycotted. Boscovs is one of them. Management and sales personell should quit thier jobs if the place is so horrible! I had witnessed a clerk shut down a register to avoid checking out costumers. In the "eatery" on the first floor, there is standing water around the floor drain permanently! Never change out fryer oil, ever!! Between the lack of service in the department area and health violations I experienced I'd avoid boscovs like the plague you might catch by entering the building.