borgataonline.comReviews of borgataonline.com

I kept getting these offers for a Reusable 50% deposit match upto 1000 dollars .. So i would deposit a large sum of money just to get an extra 50% of it . Well i would type in the Promo Code and never received the extra money . I called the horrible customer service and they told me that since i played the money already that they cant give me the extra money i was supposed to get . So after about 10 times i looked closer and the word REUSABLE was misspelled in the promotion code..It was spelled Like this REUSEABLE. So i took a screen shot of the misspelled word and sent it to my VIP host and she told me that the way you spell it has nothing to do with receiving the bonus.. I said what? Did you really just tell me that! Now im pissed off ..I never even knew i had a VIP host until one of the Chat employee people told me.. So i checked my emails and found out i did .. The email says Hi, aMy Name is ____ I am im your Vip Host . I just wanted to let you know if you need anything or have any questions or problems to email me directly..After i sent her the Screen shot of the misspelled promo code she says . Hey listen you have to go to customer service to submit a ticket and send them the screenshot and they will notify me... IF THIS ISN'T A CROCK OF SH$T ... ARE THEY KIDDING ME.. These people need to be stopped .. Now

I saw an advertisement on Instagram saying deposit 10 get 75 in bonus bets. So I signed up for the first time, deposited, and didn’t see anything about the $75 so I contacted support and he took so long to answer and didn’t believe I had that promotion literally while I'm looking at it. Also not a single game worked so I got frustrated and withdrew my money and I’ll never deposit again on this website and I highly suggest you don’t either.

This following review I promise will be honest and accurate. 72 hours ago I made a $500 deposit on Borgata online casino. I wanted to place a wager on the Eagles game that night. After making deposit I immediately tried placing the bet. It wouldn't accept bet even after attempting to make it at least a dozen times. I then immediately requested a withdrawal so I could place bet on anyone of a number of other online sites. So I withdrew my $500 and I checked back on site a few hours later to check on progress and my balance which earlier had shown 0 balance because of withdrawal now showed $500. So again I tried making bet. Would not allow it. I then went immediately to the Chat window and over 2 hours later of waiting I get a message on Chat to try back later. I then send off an email to support and 24 hours later receive a reply that my account is suspended. It was a nasty nasty email. Really was. This was also the very 1st time in my life I made a bet on Borgata platform. No explanation of why my account is suspended. Next email asks me for several documents like drivers license front and back me holding my driver's license next to my face and of course front and back of debit card used to make deposit. No problem I sent them over per instructions. I then receive email stating they're still waiting so I send again. Then get email that I needed to sign back of debit card even though the issuer recommends against doing that for security reasons. This is craziest thing I've ever experienced. On top of that my oldest son is getting married tomorrow and I certainly could use that $500 to help my son offset some wedding day expenses. I've explained that several times in earlier communications but they still hold my money and refuse to even offer a reason as to why? If I could offer a negative 10 for a review I absolutely would. This companies behavior borders on the criminal. I honestly believe it may have even wandered into definite criminal behavior. If anyone could offer up any advice on how to proceed with this please do. Thank you!

rip off borgata online casino take take take no bonuses nothing

The worst casino and the worst customer service. They froze my account after I won. A 300 jackpot. Needed to verify my id and debit card. I sent them, they claimed I didn’t but I had it confirmed. Blatant theft. They are holding g my cash in. My account. They are awful

Too bad I can’t give this place 0 stars. My experience has been horrible at Borgata. Let’s start with their customer service. Customer service is extremely unresponsive and incompetent. You’ll wait hours-days for a response and when they do respond, they just pass it off to the operations team and then you wait 3-10 more days for them to respond. I’ve played at Borgata for over a year and they have went way downhill since I first signed up. Most recently, I was playing one of their daily promotions (Fall Spin The Wheel) promotion. Usually I would only win a dollar on this promotion. Yesterday however, it said I won a $500 casino bonus. I was so happy. To my dismay, the $500 dollar bonus did not credit to my account. I reached out to support, who asked me to provide a screenshot proving I won the $500. I sent them the screenshot and then waited for hours while they “investigated” the issue. When they finally responded, they said that I wasn’t supposed to win the $500 and it was a “technical error”. Unbelievable. I read the terms and conditions of the promotion and it does NOT state that a technical error would void the prize. At that point, I was done playing at this casino for good. So I decided to withdraw my money from my account. Usually I would receive my funds fairly quickly (within 8 hours). I still have not received my withdrawal, so I AGAIN reached out to customer service. I’ve waited all day for a response and they have finally responded saying “due to a technical error, withdrawals have been delayed”. I’m done with this place. I will fight for my withdrawal but I am not playing here again. Take it from me, do not waste your money or time at Borgata. What is the point of gambling if they can just claim a “technical error” and steal your winnings away from you! I’ve never had any of the other online casinos treat me like this.

Borgata Online casino customer support is the worst in the world. They never answer emails and their online chat agents don't know what the hell they are talking about. All of them need to be fired, and they need new ones they are unprofessional and UNknowledgeable

Just an update. Borgata decided to keep my money, over $2500. They said that once you sign up, they have the right to close your account whenever they want and keep your money. Don’t play here. You’ll never end up winning.. horrible and low.. with all the money they make, they need to keep my $2500 .. and no explanation or reason why. They said they don’t have to tell me why.