Beth H.
The online experience was fine
The online experience was fine. Your website was easy to use. My only complaint was that it took longer coming in the mail than I expected. My recollection is that it took about 10 days and I expected it to arrive in 5 days.
Response from Boomerang Pet ID TagsFeb 28, 2019
APOLOGIES! Yes, there was a delay in sending out your order. You placed the order on a Friday after our run of that day. The next run would normally be on Monday, but since Tuesday was a Federal Holiday, i.e., New Years Day, we took Monday too—so the order did not mail until Wednesday, January 2nd. It is our strict policy to turn all order around within 24 hours of them being placed Monday thru Friday. Normally we only take one "four day" a year, Thanksgiving; but this year since both Christmas and New Years fell on a Tuesday we closed our shop on the preceding Monday... Again, sorry for the delay in mailing your order! Sincerely, Don