Books2Cash.netReviews of booktocash.com

Response from Books2Cash.netApr 7, 2026

Hi Abraham, we sincerely apologize for the unacceptable delay in processing your shipment and for the lack of response to your emails and customer support inquiries. You're absolutely right — 2+ months without payment or communication is not the experience we want for any customer. We've since made significant improvements to our operations, including faster processing times, automated status updates, and improved customer support responsiveness. If your payment still hasn't been resolved, please contact us directly at [email protected] and we'll prioritize resolving this for you immediately. We appreciate your patience and are committed to making this right.

Response from Books2Cash.netApr 7, 2026

Hi Kip, we sincerely apologize for the repeated payment delays you've experienced. Having to chase down payments is completely unacceptable, and we take full responsibility for this. We've since implemented significant improvements to our payment processing system — including automated payments, real-time tracking, and proactive email notifications at every stage of the process. We're committed to ensuring that every seller receives their payment promptly without having to follow up. We value your continued business and hope these improvements will make a real difference in your future experience with us.

Response from Books2Cash.netApr 7, 2026

Hi Brandi, we sincerely apologize for the delay in your payment and the lack of communication. We completely understand your frustration — waiting weeks without any update is unacceptable, and we're sorry for the anxiety this caused. Since then, we've made significant improvements to our payment processing system and communication, including automated status updates. If your payment has still not been resolved, please contact us directly at [email protected] and we'll make it right immediately. We value your trust and hope to restore it.

Response from Books2Cash.netApr 7, 2026

Hi Kristina, we sincerely apologize for the delay in your payment and the lack of response to your emails. This is not the experience we want our customers to have, and we completely understand your frustration. We have since made significant improvements to our payment processing and communication systems to ensure timely payments and better customer support. If your issue has not been resolved, please reach out to us at [email protected] and we will prioritize your case immediately. We are truly sorry for the inconvenience.

Response from Books2Cash.netApr 7, 2026

Hi Elizabeth, we sincerely apologize for the delay in payment and the lack of communication. This is not the experience we want for our customers. Please email us at [email protected] with your order details so we can investigate and resolve this immediately. We're committed to making this right for you.

Response from Books2Cash.netApr 7, 2026

Hi Liz, we're very sorry to hear about this experience. A delay in payment and lack of communication is unacceptable, and we sincerely apologize. Please reach out to us at [email protected] with your order number so we can look into this right away and ensure you receive your payment promptly. We appreciate your patience.

Response from Books2Cash.netNov 4, 2021

Thank you for taking time to rate and review us. After we contacted to Trustpilot and you, we learned that you are not our customer. There has been a misunderstanding.

Response from Books2Cash.netApr 7, 2026

Hi Amy, we sincerely apologize for the delays in payment and the lack of timely communication. This is not the experience we want for our customers, and we understand how frustrating it must have been. We're glad the payment was ultimately resolved, but we recognize the process was not smooth. We are actively working to improve our payment processing and response times. Thank you for your patience and for giving us the opportunity to make it right.