Books2Cash.net Reviews | Read Customer Reviews of booktocash.com

Books2Cash.net Reviews | Read Customer Reviews of booktocash.com

Books2Cash.net reviews

Showing 32 reviews with 1 star · Clear filters

Jay “jsicolts” I.
Apr 3, 2026
Over THREE months of listing all sorts…
Over THREE months of listing all sorts of ISBN on books and not one was accepted. And the site as a new, awful look. Impossible to use from a desktop. Lots of other much better options.
Response from Books2Cash.netApr 7, 2026
Hi Jay, we're sorry to hear about your frustrating experience. We understand how disappointing it must be to spend time entering ISBNs only to find that none were accepted. Book acceptance depends on current market demand and condition requirements, which can fluctuate. Regarding the website redesign, we appreciate your feedback — we're continuously working to improve the user experience across all devices, including desktop. We'd love to hear more specific details about the issues you encountered so we can address them. Please feel free to reach out to us at [email protected]. We value your feedback and hope to improve your experience.
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KateC
Jan 8, 2026
Avoid
The books I sent arrived at BookToCash on 12/11/25 and as of 1/8/26 I have not received payment. During that time, I sent 3 e-mails to attempt to find out the status of the payment. No replies. On 1/8/26, I did use the chat session and while I was waiting for a reply from the chat my e-mail indicates I have been paid. The chat session left me waiting 24 minutes for a reply. I will take the money and run. The company does not have a phone number listed. So, all communications are confined to e-mail or chat. While the company did pay more for some books, it is not worth the effort of attempting to do business with BookToCash.
Response from Books2Cash.netApr 7, 2026
Hi Kate, we sincerely apologize for the delay in your payment and the lack of timely communication. You're absolutely right that waiting nearly a month for payment is unacceptable, and we take full responsibility for that. We're glad that your payment was ultimately processed, but we understand the experience was far from ideal. Since then, we've implemented significant improvements to our payment processing system and customer communication — including automated status updates and faster response times. We truly value your business and hope to have the opportunity to provide you with a much better experience in the future.
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Susan H.
Jan 8, 2026
No payment made for book received
My order date was 11/25/2025 and the company received my book on 12/01/2025. No payment was issued. I sent an email on 12/30/2025 requesting an update regarding payment and received no response. Very poor service!
Response from Books2Cash.netApr 7, 2026
Hi Susan, we deeply apologize for the delay in processing your payment and for not responding to your email promptly. This is not the level of service we strive to provide. We've since made major improvements to our payment processing timeline and customer support responsiveness. Your payment should have been processed — if you haven't received it yet, please contact us directly at [email protected] and we'll resolve this immediately. We appreciate your patience and hope to earn back your trust.
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Kalin
Jan 5, 2026
SCAM
They took my $350 textbook and never paid me for it. There are better, authentic companies that I would recommend utilizing over these people. No responses to emails. Definitely a scam. Edit*** The fact that they claim to have no record of it is the scary part. Their claims with the Better Business Bureau speak for themselves.
Response from Books2Cash.netApr 7, 2026
Hi Kalin, we're very sorry to hear about your experience. We want to assure you that BookToCash is a legitimate business that has been operating for over 5 years and has processed thousands of successful transactions. We take every payment concern seriously. We were unable to locate your account with the name "Kalin" in our system — could you please contact us at [email protected] with your order details so we can investigate and resolve this? We're committed to making this right.
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scrappydoo
Dec 15, 2025
Horrible business
Sent them the book and when I didn't hear anything after a week I emailed them. No response. Emailed again a week later. Didn't respond. I filed a complaint with the Texas AG office. About 3 weeks after book was delivered to them someone emailed advising they made payment to my paypal account. Don't believe their claims of payment within 7 days. And as you can see some other people here have reported never getting paid. I don't expect perfection but I do expect communication.
Response from Books2Cash.netApr 7, 2026
We sincerely apologize for the poor communication and the delay in your payment. You're right — you deserved timely updates and faster processing. We're glad your payment was ultimately made, but we understand the frustration of having to wait and chase us down. Since your experience, we've made substantial improvements to our operations, including automated payment processing, email notifications at every stage, and significantly faster response times. We appreciate your honest feedback — it's helped us become better. We hope you'll consider giving us another chance.
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Gonzobeary
Nov 7, 2025
There are better buyback places out there
My buyback order was received 10/16 and the status was received. I have inquired 2x about payout, but as of 11/7 I have still not been paid nor have gotten any responses when I emailed to ask. I didn't even receive an automatic reply saying that my inquiry was received.
Response from Books2Cash.netApr 7, 2026
Hi Gonzobeary, we sincerely apologize for the delay in your payment and the lack of response to your inquiries. You're absolutely right — not receiving even an automatic acknowledgment is unacceptable. We've since implemented automated email confirmations and status updates so customers always know where their order stands. We've also significantly improved our payment processing times. If your payment still hasn't been resolved, please reach out to us at [email protected] and we'll take care of it right away.
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Dave
Sep 29, 2025
Horrible service - won't use again
Placed an order to sell books but when I went to package them up, the weight was underestimated. I couldn't use the label. I canceled the order & sought help with the online chat. Chatter told me to replace the order & tell him the estimated weight. I waited 20-30 min for that help & no response. Will not use this company again.
Response from Books2Cash.netApr 7, 2026
Hi Dave, we're sorry to hear about the frustration with the shipping label and the lack of timely support through our chat. We understand how inconvenient it must have been to have the weight underestimated and then not receive a prompt response when you needed help. We've since improved our weight estimation system and significantly upgraded our customer support response times. We appreciate your feedback and hope you'll consider giving us another try in the future.
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Rene C.
May 14, 2025
Book to cash difficulties
Sent book to Book to cash via shipping label they provided and never received payment for the book they bought from me. Sent email to customer email provided on website and never received a response either. I won’t be doing business with them again!
Response from Books2Cash.netApr 7, 2026
Hi Rene, we sincerely apologize for not processing your payment and for failing to respond to your email. This is completely unacceptable and not reflective of the service we aim to provide. We've since made significant improvements to both our payment processing and customer communication systems. If your payment still hasn't been resolved, please contact us at [email protected] with your reference number (11231189) and we'll make it right immediately. We understand your frustration and hope to have the opportunity to restore your confidence in our service.
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