Sharda S.
Worst experience
This was the first time we were using Park and Go. My family and I decided to try park and Go since Wally parking was fillled. Everything Went well at check in. We were Picked up at the airport and got back to the parking lot before our time was up. Unfortunately, park and go double booked the parking space so a van was parked behind our van in the parking lot. To make this worst, the employee that valet the parking locked the keys in the person van. It took us almost an hour for them to use a wire to open the door. That was very an eye opening experience for me. We trust these parking lot to take care of our car and when we return we don’t know what we will find. Anyway, we got to the gate and we were half an hour late. The woman in front told us we need to pay for an extra day because we were 45 minutes late. We explained to her what happened in the parking lot and she told us it wasn’t their problem and we needed to pay for an extra day. We refuse to pay the extra since we were there before our time. They proceeded to call the manager at 11pm who didn’t answer. We spent another 15 minutes arguing with the woman. It was unacceptable that instead of saying I’m Sorry they keep saying it’s not their problem and try to get an extra $16. It’s the principal that matters. We are paying customers that deserve to be treated with loyalty and respect. I will never use Park and Go again. Park at your own risk. Wally is always stress free.