Christine G.
No sign as request and then a very rude customer service rep. Terrible service.
I prepaid for an airport transfer to my apartment in Florence. There was no one with a sign with my name, as requested. So I called customer service, and I promptly told (off) that my driver has been waiting 40 minute and to go outside to the arrivals area. I provided my flight details and a company that size should know how to properly time pick ups and allow for bags to be picked up. But more importantly, customer service reps not be rude to customers about things outside traveler’s control. I went outside to the arrivals area. I walked back and forth. There was no one holding a sign for me. So I called the customer number again to say there was no one with a sign with my name. He rudely said “Can I speak to someone else who understand what to do.” Bottom-line, the driver was not holding the sign up, probably because he got tired of holding up and it caused unnecessary confusion. But more importantly, the rude representative should get re-trained in how to be a good customer service representative. My suggestion to other travelers, pick a different company or better yet, ask the property you are staying with for a referral. I am certain you will have much butter service. Giving 2 stars, since at least the driver got us to the location without incident.
Response from Book My Taxi GroupJun 10, 2025
** UPDATE: After investigation we are sorry to inform you that the booking number you provided (985552245) doesn't belong to our company as we don't use this booking numbers format. In such a case we encourage you to check your booking confirmation email which will show clearly the exact company name that you have booked with, alongside their website URL link. Meanwhile, it would be kind of you if you could remove this negative review as it's not related. Thank you for your understanding. Hi, ** NOTE: As we have other competitors with very similar brand names, also as some users get confused thinking that we are the local city yellow taxi, we receive an increasing number of non-related negative reviews. So, please make sure you submitted your review to the actual service you actually used by double checking your booking confirmation email which will show clearly the company name that you have booked with, alongside their website URL link. Thank you for your understanding. If you are already sure you submitted your review in the right place, please contact us with your booking reference number explaining what the problem was so we can investigate the issue.