BookDeal.comReviews of bookdeal.com

Response from BookDeal.comJul 6, 2023

Hello Becca, We are sorry about your recent experience. According to our records and tracking information, upon receiving the package, the buyer refused the package because it was visibly damaged and without any contents. We are sorry, BookDeal is not responsible for any loss or damage incurred during shipment. We recommend contacting the postal office directly to file a complaint about the package and seek appropriate compensation. For more information you can refer to our selling guidelines. https://www.bookdeal.com/Selling-Guideline.php If you have any further questions please message our customer support team via email at [email protected]. Warm regards, The BookDeal Team

Response from BookDeal.comJun 27, 2023

Hello Andrea, Thank you for taking the time to leave a review on Trustpilot. We value all customer feedback as it helps us improve and grow. However, upon reading your review, we noticed that the comments you made do not seem to pertain to our company. Our records indicate that on June 9th, you placed 3 separate orders with us, which were all successfully delivered and paid for in full. We understand that mistakes can happen, and it is possible that your review was intended for another company. In light of this, we kindly request that you take the time to double-check the details and consider updating your review. If you have any further concerns or would like assistance in rectifying this issue, please don't hesitate to get in touch with our customer support team at [email protected], and we will be more than happy to help. Or, if you still believe that your review is accurate and refers to our company, we kindly ask you to provide details about the specific transaction, so we may investigate and address the issue accordingly. We appreciate your understanding and hope to continue providing you with exceptional service in the future. Best regards, Andy S

Response from BookDeal.comJun 20, 2023

Hello, Thank for leaving a review about your recent experience, we're sorry that it's not in line with what you were expecting. According to our records, your package was lost or damaged during the shipment. Most packages are received without damage however some can get damaged during transit. We have packing guidelines as to prevent such issues from happening. Our buyers and BookDeal are not responsible for packages lost or damage during transit. We proposed to update the review and paid in full of original quote as courtesy even though our book-buyer didn't have books. At any circumstances We are not responsible for damage or lost packages in transit based on our selling guidelines. For any concerns or questions you can email [email protected], we will try our best to answer within 1 business days. For more information about our packing guidelines: https://www.bookdeal.com/Packing-Guidelines.php BookDeal Support

Response from BookDeal.comFeb 1, 2023

Hello Mario Thank you for reviewing your recent experience with BookDeal. Your deal was refused by our book-buyer because of pen annotating in over 50 pages. Unfortunately pen annotating is not erasable which makes it unreadable. Our book condition guidelines show what we accept and don't accept: https://www.bookdeal.com/Selling-Guideline.php Best, Andy S. BookDeal Support Team

Response from BookDeal.comSep 2, 2022

Hello Luke, Thank for leaving a review about your recent experience, we're sorry that it's not in line with what you were expecting. We are sorry for the delay regarding your payment for deal 266804727. Under normal circumstances the processing time is 5 business days however, please understand that there’s longer processing timed during peak buyback season such as the beginning of a semester. Your buyer has closed your deal on 8-30-2022 and we issued payment same day at midnight. For any concerns or questions you can email [email protected]. We hope that you will use BookDeal again in the future. Best wishes!

Response from BookDeal.comAug 25, 2022

Hello Ashley, Thank for leaving a review about your recent experience, we're sorry that it's not in line with what you were expecting. We've taken a close look at your case, and it seems like you received the payment of $106.80 on 8-22-22 Midnight. Please understand that payment is issued after the deal gets delivered and processed. We do not let our buyers keep the books for free. Should you ever have a problem please don't hesitate to contact us at [email protected]. Best wishes!

Response from BookDeal.comAug 9, 2022

Hi Jessica, Could you provide your deal number so we can check it? Best Wishes! Hi Jessica, Thank you for providing your deal #. According to our records, the payment has been sent on August 10, 2022. If you need further assistance, please let us know. Best Wishes!

Response from BookDeal.comAug 1, 2022

Hi Eva, Thank for leaving a review about your recent experience on 7/24/22(Sunday), we're sorry that it's not in line with what you were expecting. We've taken a close look at your case, and it seems like you received the payment of $ 94.84 on 7/25/22(Monday), but you wrote this review on 7/24/22(Sunday). Your book was delivered on 7/15/22, and you received the payment after 6 business days. We're kindly asking you to be patient, as shipping delays can occur. You will receive an email as soon as they arrive at the destination. In the meanwhile, feel free to contact us through email - we'll reply promptly. Best wishes!