I cancelled my free trial and was still charged twice. I reached out to support right away, and a very rude support agent told me I wasn’t getting a refund. I explained, I used the service for the trial period, and nothing more, as it was glitchy and hard to maneuver, and she still didn’t budge. So, I dispute with my card holder, and they’re trying to fight the charge. Completely absurd! As I did not use $40 worth of service. I will never use or recommend Book Bolt to anyone. They’re thieves, unprofessional, and extremely rude.
GM
Garagouz M.
I had a very disappointing experience…
I had a very disappointing experience with BookBolt. I spent five full days creating a book on their platform, only to find that I couldn’t download it unless I paid for a subscription.
After paying $20, I expected to access my work, but my book was completely gone. When I contacted customer support, they repeatedly blamed me instead of helping me retrieve my project. Eventually, they refunded my $20 and closed my account, but they refused to acknowledge the time and effort I lost.
I am an international student, and I was relying on this project as a potential source of income. Losing my work due to their poor system and lack of proper customer support was frustrating and unfair.
I do not recommend BookBolt if you are serious about your work. If you do use it, be careful—always back up your projects externally, because if anything goes wrong, their support will not help you.
KF
Kathy F.
This is quite the scam
This is quite the scam they have going on they give it's links to put up videos and then those affiliates say that you can use the monthly subscription and you can publish a book on the Amazon KDP Amazon publishing and you can spend hours
working on it and then one of the very last steps it stops you in your
tracks and in order for you to
continue you have to upgrade to the
pro version there's no customer
service there's no telephone number there's no way to contact anybody which I realize is my bad I should have checked all that before I bought the subscription but I look at it like this they only got me once
Trustpilot sent me an email asking me for more information because book bolt wants to know more about my experience which I tried to send and I got an email back that said this email address has not been found your message was not sent so I'm going to add it to this review once again let me say I watched a video on YouTube of a man who is a representative or who represents and is given links from book bolt to advertise on YouTube who claims that if you follow their step by step directions you can publish a book on Amazon they just give you the steps on how to do it but the very last step doesn't allow you to finish your publishing it requires you to upgrade. So you can go through that whole thing which takes hours to do and then the very last step you have to upgrade your account to a premium account which of course cost more so now not only you out the original account money they want you to buy a whole new package to finish publishing your book. And I definitely felt like they get you that far into the process when you're thinking I'm almost done then you're not and I'll bet a lot of people think man I didn't come this far for nothing and go ahead and upgrade to the premium account but I didn't do that because I thought it was deceitful I don't know how much more I can add than that. Except to say book bolt has no phone number no way to contact anybody and this was my only way to be able to say something or to warn other people maybe you're the type of person that will go ahead and upgrade but I'm not that's not what I was sold that's not what I bought and I thought it was deceitful and then that to be able to contact anybody was really over the top.
Response from BookboltMar 26, 2025
Hello,
Thank you for sharing your feedback, though we’re sorry to hear about your concerns. We always want to ensure our users have accurate information and a positive experience. We’d like to address several points you mentioned:
No Record of Help Requests:
We take customer support seriously. However, we have no record of any help tickets from you. The only correspondence we have on file is your email from February 13th requesting a cancellation. We respond to every support ticket we receive, and had we received a request for assistance before your cancellation, we would have been happy to help.
Newbie-Level Account Features:
You originally subscribed to a Newbie-level plan, which does not include access to our puzzle templates. Consequently, it was never possible within that plan to create puzzle-type content. Higher-tier plans offer additional features, but upgrading is entirely optional if you wish to unlock advanced tools such as puzzle templates.
Downloading and Publishing:
At any point, you could download your completed book from the “Download” option in the top menu of the Book Bolt Studio. From there, our help documentation provides a step-by-step guide on how to upload your book to Amazon KDP. No additional upgrade is required to download your work or follow the uploading instructions.
Help and Support Options:
We do provide multiple resources for support:
A comprehensive help documentation center
An online help ticket system (accessible through our website)
Email support (which is how you reached out for cancellation)
We do not offer phone support, but we strive to answer all submitted tickets and emails as quickly as possible. We’re transparent about our support channels on our website and in our documentation.
Again, we regret that we were unable to address your concerns before you canceled, but we hope this clarifies any misunderstandings.
RT
RickY TruE I.
Terribile software
Terribile software per la creazione di low content. Ogni 20 secondi ti butta fuori con il messaggio Out of Memory. Impossibile lavorarci. Non lo consiglierei neanche al mio peggior nemico!!
PM
Patrick M.
I tried it with an activity book idea…
I tried it with an activity book idea and found that the tools here are very low quality. The free stuff out there is just as good. They just have good marketing I suppose is why I got suckered into it. Kind of a scam.
TW
Tomasz W.
Dzisiaj mnie okradziono z karty
Dzisiaj mnie okradziono z karty, która rzekomo to ja zaubscrybowalem. Nie. Typowe złodzieje
SA
Sandi
Book bolt should be shut down
Book bolt should be shut down. Fraudlently billing after I cancelled a trial. They have been billing me for MONTHS! They never give out cancellation confirmation emails or anything. They refuse to refund. They have to resort to scammy tactics otherwise they don't make money. They make me sick. If they have ripped you off, file complaints with BBB etc and Go through your bank and file dispute.
There needs to be a class action lawsuit against them. Contact me once there is one.
Response from BookboltJun 19, 2025
Hello,
We take these concerns seriously and always aim to resolve any issues our users may have. However, we want to clarify that you did not respond to Trustpilot's request for additional information, which prevented us from identifying your account and assisting further.
Please note that when a user clicks the "Cancel Subscription" button inside their Book Bolt account, billing is immediately halted. It is not possible to continue being charged if this step was completed successfully.
If you still believe there was an issue, we would be happy to investigate further — simply reach out to our support team directly at [email protected] with your account email.
Book Bolt does not engage in fraudulent billing and stands behind the integrity of our subscription process.
PI
Paran I.
Beware ! Bookbolt is fraud.
I signed up with Bookbolt with their 3-day free trial and monthly plan of $9.99 afterward. But to my surprise, after 3 days I got an email. My credit card had been charged @27.40 from Bookbolt. I tried to reach out to their so-called 24/7 customer support, but there was no one available, except an automated chatbot that was repeatedly asking me to repeat what I said. As if someone was mocking their customers by pushing that automated chatbot forward to deal with our misery after performing their fraudulent transactions. I reported it to my credit card department to ask for a refund and start an investigation against them.