BookaroomReviews of bookaroom.com

A company that thrives off deceptive business practices. They use SEO to trick you into using their services, which mimic the actual hotel website you think you’re using, right down to how the billing charge appears on your credit card. They will not allow you to change your reservations and you can forget about cancelling. You’ll pay it all. They lose nothing, though. Pay heed. These people need to be investigated and prosecuted for fraud.

What a scam!!!! Avoid this site. They don’t say you are going through them when you book a room. They want to add on over $259 for a three night stay and when I’m trying to cancel the reservation I made 15 minutes ago they want to charge me a fee of $559!!!!!! Even though it says “free cancellation before September 14”. I’m arguing with them now. What a scam. Apparently they are being investigated for fraud. I’ll gladly testify !!!!!!!

If I could give zero stars I would. This company is a fraud fraud fraud. Unfortunately there is no way to avoid them. They intercept calls when you are calling the hotel directly and pretty much charge DOUBLE. It was almost impossible to get a hold of customer service. After fighting with them on multiple occasions, they said they would refund our money. Well they had the hotel refund our money that was $400 short of what we initially paid. They made $400 off booking our room. Thankfully AMEX disputed the transaction and were able to get our money back. I really don’t understand that the BBB hasn’t shut them down yet. Please be aware!!

I booked a 2 night stay, conference was rescheduled and I needed to back up my reservation by one day, put on hold, answer no. Only option was to cancel and rebook, I thought ok, let's do it. Oh they have a no refund policy, if you cancel we still charge you and charge you again for the rebooked room. Asked to speak to a supervisor, I was told that the supervisor could not change company policy and I would not be able to talk to a supervisor. The operator I had kept reading there cancelation policy over and over. Not talking to me or answering any questions or concerns I had, just doing the old broken record tactic. I was routed to this site and I didn't do my home work. I work for a large corporation that has a legal team on staff, so I hope this is the end of my tragedy, but not sure as I read some of the other reviews. I had to find out who I had booked through from the hotel, as I was shuffled to their site. I hope no one else has the same experience as everyone who left a review, except the lady who said she got them to refund her. I would bet the company posted that one.

Total scam site ripped off my account for $320 stay away LOOK AT THERE HORRIBLE TRACK RECORD BBB

It’s a scam I called Hilton garden The company acts as a phishing site, it appears to be the actual hotel but it intercepts your call and makes a reservation under your name. I called the actual hotel and they can't cancel my reservation because I am not the owner of the reservation even if it's under my name. They are the owners of my reservation. In one word this is a scam as when I checked out, the hotel charged me also because they were never paid for my room…so I reported it to American Express to reverse bookaroom’s higher charge. I hope authorities will come after them and give them what they deserve.

The company acts as a phishing site, it appears to be the actual hotel but it intercepts your reservation form and submits it under your name. I called the actual hotel and they can't cancel my reservation because I am not the owner of the reservation even if it's under my name. They are the owners of my reservation. In one word this is a scam. Hopefully authorities will come after them and give them what they deserve.

I was ACCUSED by two employees that I booked a hotel room even though someone else use my card.