BookaroomReviews of bookaroom.com

I wish I could give this company zero stars. I was forced to use them due to a sports tournament. I wanted to modify my room to a bigger room due to more family members coming then originally planned. Once booked, they can not do anything. They will not work with the hotel to change or modify the reservation and they do not allow you to cancel. So I am stuck in a king room with 5 people. It took me 8 phone calls and 6 transfers and back and forths between them and the hotel to figure out that I was out of luck and this is a useless surface that just screws you over and steals your money. The service reps kept telling me to call the hotel directly and the hotel kept telling me to call the 3rd party. After several calls, I was left with the final response that my request to modify room has been denied. Even thought there were plenty of double queen rooms available. There is nowhere on their site to write a review and I assume this is due to all the awful reviews I am seeing elsewhere. DO NOT USE THIS COMPANY! THIEVES!

I would give this a lower score, but I can’. This is a bait and switch company. They mislead me to thinking I was paying a set price for a room and then tacked on $75 in fees. Avoid this company.

Opposites on deception. My father (in his 70s) thought he was booking direct through Comfort Inn, where we've stayed for years. Logo on top of the page for Comfort Inn, so he thought it was the Comfort Inn he was dealing with. Nope, charged $100.00 service fee. He then realized he was dealing with a 3rd party and immediately canceled. Turns out, you can cancel, but the reservation is "non-refundable". This is a con-job.

I called book a room for a weekend for the last weekend of July on Friday, April 12th and 2 hrs later found out I was double booked so immediately called back and canceled with them... same day approximately 2hrs later. Be careful with these folks, I lost almost $800 with them because it is non refundable. I have battled for 2 days to get my money back and nothing can be done. I am completely sick, could not afford to loose this money but it is gone.

I booked 6 nights in a hotel in Australia. The nightly price was apparent but after payment a $808 tax & hotel extras charge was on my receipt. I cancelled the booking 4 minutes later. I contacted the hotel to ask about the $808.00 fee and they said that was not part of there fees structure. It has been three weeks since and 6 emails later and I have still not received my refund of approx $2500.00 Not happy with this company...

My reservation, intended for a dance competition, was scheduled for March 8th through the 10th. Initially, I was under the impression that the booking had been made directly through Hyatt's official website. However, upon attempting to cancel the reservation, I discovered that it had actually been made via a third-party service, BookARoom. During my initial call to what I believed was Hyatt's customer service, the representative did not disclose their affiliation with BookARoom. It was only after contacting Hyatt Corporate directly that the involvement of the third-party booking service was clarified. This experience has raised concerns regarding transparency and communication between service providers. I intend to address this issue diligently with my bank to seek resolution and to prevent similar misunderstandings in the future.

I had the exact same issue as the last review. I thought I was booking with the hotel. I was really careful about that. I then needed to change my dates and phoned the hotel who informed I had booked with Expedia. I was completely shocked. This was news to me. It then transpires I’ve booked with Book a Room which is part of the Expedia group. They are so utterly useless and incompetent and I’ve lost a fortune. They send emails claiming they’re sorting my issue and then claim I haven’t responded when I have. I’ve not been able to change dates. They’re clearly corrupt cowboys. My advice would be don’t book online. Phone the hotel so you know who you’re speaking to. I don’t use booking websites. I used to thinking I was getting the best deal, but actually have realised the best deals come directly from the hotel. These people should illegal and need closing down immediately. Avoid anything Expedia and Book a Room unless you want a terrible experience.

This site deceptively place their website feed above the actual hotel and make it look like it is the actual hotel. Then they add an 100% markup as fee, which the hotel does not charge. If you are booking on your phone it can be hard to see the fine print. As soon as I hit the confirm and saw the total cost, I realized my mistake and called to cancel. However there is a $500 charge to cancel. BEWARE! I actually had a pleasant conversation with the service person I called in the Philippines and she did try to get a partial refund so kudoos for that. Honestly if they just charged a 5-10% markup I would have chided myself and moved on- but since it was $300 I had to fight back and will continue to until some level of fairness occurs.