Bongo InternationalReviews of bongous.com

Hi I have used bongo in the past with relative ease, how ever this time trying to have 4 packages sent to the company "consolidated to save me money" ( there advertised words! ) and then forwarded onto me in Australia cost wise is a joke! Goods cost 200$ US - shipping estimate $255 ha These goods were 5 tshirts, 1 sweatshirt, 4 hats and a pair of sneakers so you can imagine my surprise when the bill came to 255$ The total weight of the actual goods 7.95 The weight they were charging me for 27.04 ??????? Four times the actual weight- so they are quadrupling there money... 400% mark up not bad hey! When I spoke with a representative why I was being charged for the billable weight of 4 packages they received and not the ONE package that they were going to "CONSOLIDATE to save me money" and she send to me, I was told this is just what they do - wtf? So I send them 4 packages, packages I have already payed postage for, they consolidated the packages into 1 , send the 1 package to me and recharge me for the postage of the original 4 packages!!!! THIS IS A SCAM TO TAKE YOUR MONEY! You are better of just sending directly to your address from the vendor... Ask yourself why pay for postage twice plus the taxes and fuel tax - what fuel?? There a mail centre, they are hardly couriering your goods around the country Rip off merchants Beware I won't be using this company again. Tim

I used entropay.com to buy two xbox one a boot and some other small stuff ! They all delivrd to my mailbox then bongous mailed me that my account has been banned ! I told them i will provide all valid proof that nothing is done against rule. I sent a mail to microsoft from where i bought my xbox one i told them that i want a refund to my virtual card microsoft was ready for it they gave me a shipping slip of usps and asked them to paste in on the parcels and drop it to nearest usps office . Then i sent a mail to bongous regarding this they told me that i need to ask microsoft to contact them . And they gave me a number ! I asked microsoft to do that they told me they cant call anyone for these things and microsoft told me to ask bongous to call them . Then i told about that to bongous and i got no reply they are really scammers :'( i lost huge amount of money . Why cant bongous contact microsoft and ask if orders are fraudlent why such a big company will contact bongous -_- trust me dont use them use comgateway . Total worth of products they have 1150$ and i paid 4.5% of 1150$ to entropay as there charge ! I am not that rich to loose this money someone help me !

Hi, this his my experience with Bongo International. I bought one Pin from US and pay 15 $ with shipping cost and send to UK Bongo address. Today the package arrive to Bongo and realize that i need to pay 38$, without insurance and with 5% bonus to ship to Portugal. Is more expensive that airplane ticket from Portugal to England. It's only a Pin !!!!! Then i cant contact them, because they don't have a contact Form ! I will pay and they will make a profit with that Pin, but will lost a client and every person i will meet in my life. Sorry for my poor English. PS: My 5% bonus arrive by email. I don't have facebook account. Best Regards. Andre Teixeira.

Although I have tried to contact them on multiple occasions I have been ignored. They shipped my stuff out with an absolutely ridiculous value attached to my goods meaning I had to pay way over in tax and duties. The actual value of my shipment was $339 and they entered $615.44. They even had the original invoices...why did they do that? I filled out their forms and I clearly explained the values to them but...do they make money by doing that? No matter what they say about 24 hour contact service etc - there is no way in getting in touch with them. Their 'Help' section just points you to a FAQ that has no link to contact. There is some weird way that you have to enter 'contact' into the search box but even this doesn't work all the time - it's a bit like the slot machines - very lucky if you actually get it. I think the only way you will ever be able to get in touch is to go through a review site like this one. This is not the first time they had made these mistakes. They claim to be a subsidiary of FedEx so I will be making an official complaint to them as they at least have a way to contact them. Their repacking is poor - they just throw your goods into a box. I received several damaged items because of their repacking. I accept that things do get damaged in the post but with just a little care, it could have been avoided. As for costs - there are a few hidden extras that I'm sure they will claim are standard but that isn't true either. Bongo you owe me $180 and a few hours of wasted time. You are not only the worst shipping company I have used, but probably the worst anything I have used. Shame on you but shame on me for not researching you first.

I ordered a lift-kit and a pair of shocks at purefjcruiser for my brother birthday gift. I waited more than one month to wait bongo add tax and duty into the product. I ordered the lift-kit on 03/25/2015, but it still not delivered,even slow than sea shipping .And I called bongo, they are kick ball to merchant. They said they are waiting for merchant reply. But merchant said they already delivered to Bongo address. I don't know what going on Bongo. And It takes more than one month for Bongo add tax and duty into product. I am a kind and patient person. But Bongo is really drive me crazy. The most ridiculous thing is that after I purchase the shocks. I did the credit card verification as they sent email to verify online last week. It said successful. However, when I check the order Status is still showing pending . Then I called Bongo at 3pm to make sure. And the agent who pick up the phone said I have been verify successful, they are processing my order. Guess what ,Two hour later I get a email from Bongo said my order was been cancelled. I am shock when I see the email. Then I call bongo, the agent said the reason is I did not do credit card verification within six days. I am pretty sure I did last week, in your bongo website. https://bongousDOTcom/verify/ . You can check it. I am so tried to deal with bongo service. The worst company service ever.

I used this company some time ago to order some softball equipment for my children. Everything went smoothly and didn't cost the earth. The other day I purchased an iphone wallet for a 6 plus which cost $23 on sale but the vendor didn't ship to Australia. I sent it to Bongo who now tell me because of the size of the package they are going to charge me $48 to send to Australia. The dimensions are (in inches) 8.0 x 4.25 x 1.0. Surely as most other suppliers of this wallet are happy to charge USD9.95 to send to Australia, Bongo would have similar charges even add your USD5.00 fee. This is a small wallet for goodness sakes, it doesn't weigh anything. It can fit into an envelope. And the excuse, "Thank you for contacting us. Shipping costs are determined by the size of the box when it arrives at our warehouse, not the actual weight or cost of the item. There are also other fees that may apply such as Box Fees, Duties and Taxes, Fuel Surcharge, etc. " Seriously?, the size of the box? How big was it? Remember 8 x 4.25 x 1 inches. And that reply came after 4 hours of trying to find an email address that actually accepted incoming mail. Whats it going to be Bongo are you going to be logical and reasonable and maybe you may get some return business or are you going to stick to your guns and prove all these other people right, that you are actually scamming people!

Would never use them or recommend them. Shop elsewhere and pay the difference if the company uses Bongo as their agent. Massive invoice discrepancy between online purchase and commercial invoice. Wasted 2 weeks going back and forth to try and get a commercial invoice that was reflective of the order confirmation as the amounts were substantially different. Their customer service couldn't understand or service the request. The closest I got was a order confirmation in a blank word document.... comical really! Website interface for help is useless and it's like they are playing hide and seek - if I want to go on a merrygoround I'd go to a theme park! Comical customer service options is the best description and people/businesses should have the right to just send an email without having to subscribe. They claim they don't have any smoke and mirrors behind their work, but upon asking for a copy of the currency conversion policy 3 times, they never provided it. NEVER AGAIN AND WOULD NEVER RECOMMEND!!!

Hi everyone, this is my first time review on shipping company, so lets start my problem i have with them. BONGO: B7409C50700 which was receive by bongous 03-05-2015 i was think bongo shipping charges will low but no i was wrong :D they charge me for Box and also for fuel which is ok for me. Yesterday i was request to ship my shipment to my another US address and was paid in full and order was showing as reviewing payment etc. after contact with bongo CS regarding my shipment via email they reply me this. Thank you for contacting us and letting us know. Have a great day and great weekend Please let us know if we can be of any additional assistance. and then after few minutes what i see is my order got cancelled :D surprise :) Email Title: Cancelled Bongo Shipment Bongo Order Number : Order-Customer | 318508 Item quantity Item Description Price per item 1 hp envy $ 400.00 Subtotal: USD 5.00 Shipping: USD 19.13 Duty/Tax/ Processing: USD 0.00 Order Total: USD 26.14 Status: CANCELLED i was just checking in email what the reason is why my order got cancelled but did not find any reason, after complete transaction i was provide them proof that i have made this transaction. here are transaction confirmation from my bank . Amount : USD 26.14 Date : 07/03/15 at : BONGO INTERNATIONAL BRIDGEPORT US. i was email that copy to bongous but no reply :D. i was even not get any email regarding verification to provide them my visa card copy which i use to complete my purchase. this is my first and last time shopping with bongous and after this i will never ever open and try to use bongous. Thanks for this all bongous :D