Someone @bongo stole an new iPhone from one my shipments and in anotherone lost they lost a huge JBL Professional speaker. I haven't used them for couple of years now. When I tried to talk to them about missing stuff, both times they did not want to do anything about it.
This month I've used them two times for cheap stuff. I'll see how this will go on before I can trust them again.
Response from Bongo InternationalJul 22, 2015
Hello Logi,
We take all feedback serious and have sent this to our customer service manager for immediate review. He researched your claims and unfortunately, searching our ticket history and phone recording history we cannot find any communication from you on these claims. We take product loss very seriously and if any product went missing in transit we would offer a full refund.
Additionally, we do not show we were notified of the incoming product you describe nor has it been inventoried into your outgoing shipments.
Lastly, we do not show a claim was ever submitted. We have a very detailed and documented claim process and any claim would have a permanent record in our system. We wanted to research and resolve the description of your experience but we cannot find any record of having been notified of these instances.
We are very happy to hear you are giving us another chance, we appreciate your patronage. We are sorry to see that you rated us a one star prior to the completion of your new orders.
Have a wonderful day!
Bongo International
NA
Nadra
Worst. Mail Forwarder. Ever.
I am an American living overseas and we have been Bongo customers for 7 long miserable years now and have given them thousands of our dollars. In my eyes, a mail forwarder's job is to :
1. Stay in one place.
2. Receive my mail.
3. Forward it on to me.
Simple right? Wrong. Bongo has completely and utterly failed at all three seemingly simple objectives.
1. They move more then we do! In the 7 years that we have been customers they have moved at least 3 times. This has meant that we had to go through the trouble of changing all of our addresses on all of our accounts because they sure as heck didn't forward our mail on to their new address as one would expect mail forwarders to do.
2. In our minds, one of the main reasons to keep a US address was to receive financial correspondance in order to keep our US financial accounts going while were living overseas. Little did we know that checks and new credit cards would destroyed WITHOUT ANY SORT OF NOTIFICATION. Tax return check, gone! New credit cards, gone! Gift check from uncle, gone! When I found this out, their lackluster customer service representative's response was "didn't you read the policies?" By the way, I still have not found any place on their website where I can find this information.
Not only are checks and credit cards destroyed but ALL YOUR MAIL IS DESTROYED if it is stored there for more than 21 days WITHOUT NOTIFICATION. What the hell am I paying $30 a month for then? I was also completely unaware of this until today (when I cancelled my account). Again their lackluster customer service representative's response was "didn't you read the policies?" By the way, I still have not found any place on their website where I can find this information either.
3. IF you have any mail that has not been destroyed you will be charged ridiculous prices to have that mail forwarded to you. My last (and lightest) shipment contained about 10 pieces of paper but cost me over $50 to be sent over. Not overnight, mind you, it took something like 5 days to get to London. Absolutely ridiculous.
So, after 7 long disappointing years I can honestly tell anyone who is even thinking of opening a Bongo account. DON'T DO IT! THEY CANNOT BE TRUSTED WITH YOUR MAIL / PURCHASES / ANYTHING. Do not make the same stupid mistake I did in trusting them with my mail.
GOOD RIDDANCE.
Response from Bongo InternationalJun 24, 2015
Hello Nadra,
First, we are sorry to see a long-term valued customer discontinue their account. We are taking feedback you’ve provided and passing it on to our customer service manager for review and improvements. We would also like to take a moment and address the concerns outlined here which could not be controlled by our organization:
Bongo International was founded in 2007, since then we have been a rapidly growing company in the industry, to the point that we were acquired by FedEx Trade Networks. As a business grows, so must our operational warehouses. You are correct that we have made three moves in the past four years, this is due to rapid growth and expanded customer solutions. A positive attribute to our success.
We understand your comments about our storage policy. With the lack of space in our warehouses we do have a storage policy. You can find the storage policy outlined here: https://bongous.com/legal/
In addition to the policy being listed on our site, when you signed up for your account you agreed to the terms and conditions of our policy, including storage. Our customer service manager reviewed your account and using the email address on file – you received successful emails notifications daily alerting you to inventory in your mailbox. Also, the last five emails we sent offered discount coupon codes to encourage you to ship the items; including details of our storage policy.
Our customer service manager pulled the call for quality assurance and our staff conducted themselves with the utmost professionalism; per the conversation you acknowledged to us: “no one reads storage policies”. This is the responsibility of the consumer to understand the policies, and based off of this decide if we are the correct solution for you.
Lastly, as you noted we default to FedEx International Air for our transit, depending on processing and accounting verification it can take 2-5 days to received items shipped from one of our domestic hub. The transit times you described are normal for the services we offer.
We sincerely hope you found value in our explanations, and again we are truly sorry to see you go!
Bongo International
SI
sidiq
Account blocked, I as consumen severely impaired.
Make atonement in my account number B287293 suite on the 11th May by using jasapembayaran.com as a third party in making payments. Since I do not have Credit card or paypal. Once the payment is done I got an email from stating bongous to copy id credit cards as verification. Then I confirm to the jasapembayaran.com And they refused to do so because the rules of their company. In this case I feel aggrieved, after making a payment and how long the funds declined in refund? And how to account My blocked? I am very aggrieved. I as a consumer is very difficult to communicate with bongous, and email I always send an automatic email reply from the bongous.
Response from Bongo InternationalJun 10, 2015
Hi Sidiq,
We have sent this to our customer service manager for immediate review. After review of your mailbox it was found that your account was frozen for the following reason: the IP address associated with the email account used to open this mailbox was identified in connection to international credit card fraud.
Additionally, you have created multiple accounts with multiple email addresses, using different names each time all with the same IP address. We kindly sent you a message in regards to this; and the merchant can contact us to recover the product in your account.
Bongo International
WB
W B.
Bongo Facilitates Credit Card Fraud
I was contacted by Citibank credit card fraud department alerting me that someone was trying to buy laptops with my card.
Laptops were shipped to Bongo's warehouse. The address is 861 E. Sandhill Ave. , Mailbox # 285007 Carson, CA 90746.
I closed my card account and contacted Bongo directly to complain. They are difficult to contact and their email reply was : "We have done everything we can with this account" - whatever that means.
US authorities and the FBI should investigate the fraud being facilitated by Bongo International
Response from Bongo InternationalJun 3, 2015
Hello W. Bhatti,
We are sincerely sorry you have been the victim of credit card fraud. We want to first let you know that we do not in any way facilitate or tolerate fraud in any manner. Having recently been acquired by FedEx, the acquisition happened first and foremost due to the dedication and integrity of the Bongo International team, which extends heavily into fraud prevention and protection.
Unfortunately, the data you referenced is not associated to an order or mailbox which matches your experience, so I cannot offer specific details to your feedback. Though I want to reiterate: we do not in any way facilitate or tolerate fraud in any manner at Bongo International.
Fraud comes in many forms in international e-commerce, including: criminal fraud, friendly fraud and customs fraud – and we tolerate none of them. Here are some of the steps we take when we are notified of a fraudulent transaction:
1) When notified of credit card fraud, either from the bank, the merchant or the consumer we immediately freeze the associated order/mailbox
2) If the funds can be reimbursed, we will do so with 24-48 hours
3) If the product is recoverable, we will send the product back to the merchant – usually paying for the cost of shipping to return the goods purchased through fraud
4) If the product is already in transit to its destination we will work with our shipper to have the goods turned around to our warehouse – usually paying for the cost of the return shipment
As you can see, not only do we not facilitate fraud; but we go to great lengths to prevent and recover goods and funds when fraud is involved.
Thank you,
Bongo International
EI
Erez I.
Can't contact!!!!
Update : using nice words won't help here. As it seems you don't understand that there is a problem with your contact form .there are many reviews here about it and you are keep saying the same stuff. We know our way online and yours is the wrong one. Your prices are way more expensive than other companies and I'm very sorry I choose you first. Now I know and I'll never do this mistake again. Thank for nothing.
And thank to trustpilot to help us understand that !
This is unbelievable! I am no stupid and I know my way online, I'm even seo expert but couldn't contact you! This method of yours is no good at all. What is it with companies that don't give a simple way to be contacted? Please contact me at [private data]
Response from Bongo InternationalJun 1, 2015
Hi Erez,
We hope you had a fantastic weekend. We are sorry that you rated us a one star based off the confusion from our contact page. If you go to our "contact us" page, please review the video walk through on how to lodge a support ticket, we think you will find it helpful.
Additionally here is our telephone contact information:
Customer service hours 9:00 AM - 9:00 PM Monday through Friday ET at: +1 203-683-4894
Thank you for your patronage!
Bongo International
CH
chinlai
Lost shipment.
I ordered an item from ebay and had it sent to BongoUs. The USPS tracking site shows the shipment was delivered, checked with the USPS post office and they confirm that it was delivered, however BongoUS claims that they never received my shipment.
Money lost and lesson learned. Never again.
Response from Bongo InternationalJun 1, 2015
Hello Chin Lai,
We take all feedback very seriously and we have sent this to our customer service supervisor for review.
Since your first contact to us on 05/10/2015, we have completed three separate searches of our California warehouse and the package was not delivered there.
We further looked into the communication between you and our customer service staff and it was confirmed: when you purchased the item off ebay you accidentally inputted the "ship to" address incorrectly. Per the conversation between us and the shipper it appears as if this package was delivered to another address in the city in which our warehouse is located.
We strongly urged you to file a claim with the shipper for a missing package.
We are sorry you rated us a one star as we have no control over incoming shipments, and we have the correct shipping address located on our website - per our communication with you, you were aware you did not ship this package to the correct address. We encourage all consumer customer to confirm the shipping addresses when shipping to Bongo International.
https://bongous.com/locations/
Thank you,
Bongo International
MB
Marc B.
No reply from Bongo; impossible to contact!!
Been trying to contact Bongo for a long time about a cancelled order....Impossible to get hold of a human being with Bongo! No email address...a impossible call centre to reach!! Anyone for a solution? They took my money but cancelled my order due to the fact that I never received a notification for a verification amount so that I couldn't verify the order.
Response from Bongo InternationalMay 21, 2015
Hello Marc,
We hope you're having a great Thursday. We are sincerely sorry that you rated us a 1 rating for the reasons you describe, we have sent this to our customer service supervisor for review.
We show that you last contacted us via the ticketing portal five months ago about this issue, we are going to email you privately to determine why you are posting this feedback five months after the cancelled order. Nonetheless, we do show that you submitted two tickets:
Ticket 1) submitted on 11/24/2014, we replied to you on 11/26/2014
Ticket 2) submitted on 12/16/2014, we replied to you on the same day
We will offer the contact details again below; but we want to determine how you concluded we are difficult to contact when you've been contacting us through the portal. We hope to gain insight to improve our website.
Support ticket at: https://bongous.com/contact-us/
Or you can also reach our customer service team between 9:00 AM - 9:00 PM Monday through Friday ET at: +1 203-683-4894
Thank you for the valued feedback!
Bongo International
LO
Loren
Worst exchange rate and postage is daylight robbery!
Didn't actually proceed with my order as the 2 items that I ordered were $16.99 each, so the whole way through the payment procedure the total is $33.98, right up until the last minute when it changes to Bongo's site, suddenly the items are $25 something each now showing Aussie dollars. This is the current exchange rates from one of our leading banks Exchange rates
Rates current as at 18/05/2015 09:00:34 AM
USD0.76, this would make it $40 not $50.79.
And then the postage for a parcel that weighs 2lb2oz - $285!!!!!!
Are you people off your heads?
Response from Bongo InternationalMay 18, 2015
Hi Loren,
How are you? Unfortunately, we cannot send this to our customer service team for review as the account data you provided does not correspond to a mailbox. So we will answer in generic terms.
First, in regards to currency conversion. Foreign exchange rates provided on the internet or at banks usually reflect the rate that Foreign Exchange Traders are trading at, at this time and are for large denominations, as you know currency trades like stocks on an open market and are constantly changing. Included in the conversion are currency conversion costs, currency risk cost, and cross border fees charged by financial institutions – this could be from a bank such as yours or an e-commerce enabler such as Bongo International.
Nevertheless, the figures you provided are not so far off to assume that the we are charging more than your bank erroneously; currency movement over a weeks time can give you the same results and when comparing conversions, you need to ensure you are comparing similar dates and time and risks. The higher the risk of the transaction the more the consumer will pay, so remember to compare apples to apples.
As far the shipping cost details you provided, if that figure is based off the inbound dimensional weight, then I would agree that the cost is erred and there may be an issue with the measurement of the boxes. We can easily correct that for you if we had data to review. Please remember shipping fees are based on the size of the boxes received at our warehouse.
We hope you find these answers helpful! We are sorry you did not give us a chance to research your issues before rating us as a one star.
Bongo International
