Bongo InternationalReviews of bongous.com

I am international customer from HONG KONG. This is my first time using Bongo. I just purchase 3 clothes from kobebryant.com through Bongo. But unfortunately, I cannot get any respond from the kobebryant.com as the terms and condition said the purchase agreement is made by me and Bongo. But Bongo just tell me the vendor not yet delivery, but already debit my credit. As I check with the web site, the delivery was on April 25, 2016, but until now still no any news about my purchase. I would like to cancel my order, but Bongo reply me is directly contact the vendor. But according to the terms and condition in kobebryant.com, the purchase agreement is not made by the vendor to me, so I cannot directly contact the vendor. Now I feel Bongo is fraud company. I don't know what can I do. Money was paid to Bongo, but no products delivery to me. Very disappointed.

Here is my story. I wanted to buy goods from Amazon who will not ship electronic goods to NZ. Did the search found Bongo US and read everything on their website which is available when you first sign up. Looked legitimate. I then made a purchase on Amazon which was about $600 US (Give or take a few dollars). I Shipped the goods to Bongo in California and everything went like clockwork. I tracked the goods they notified me etc all good everything they promised. I then went to on ship the goods to New Zealand, which is the service I signed up for. Their quote was...with taxes and everything else about $1600Us give or take a few dollars. I noted that their didn't seem to be any way to record this, so I did a few screen shots of the computer. That is when I felt scammed, not saying I was, just felt it. I also felt let down, that I had used a company that appeared to not charge market rates. I then did some searches which seemed to confirm how I was feeling. But I can't attest to the accuracy of what I read so I won't repeat it here. But being an ex Detective and Serious Fraud Office Investigator for the NZ government, and ex corporate fraud investigator I felt I could do more. (I am not a stranger to court action, but on the good side of the law) So I scoured their website, a bit of us law and then looked at Bongos terms and conditions which seemed to now be available to me. My impression is that they were not prior to this point and subsequent sign ups under a different name appear to confirm this, but this end user may be missing something on their website. Interesting if I abandoned the goods they sold them to recover costs. Good business sense and any business is entitled to do this. I then went to confirm the shipping amount was market value as that would tell me a lot. A few more searches and I found Kiwi Shipping, based in the same suburb as Bongo California, so the price should be about the same. Interestingly Kiwi Shipping did quotes up front for the value of the goods to airfreight or ship by sea to NZ. I was on the airfreight path at that time. A comparable quote was $500 via Fedex, thats when I felt sick to the stomach as I hate deceptive and unethical practices, which was a personal view of how I felt at that time. Being a creative type I then thought i could still recover from this. Bongos fees made the entire transaction uneconomical, but Kiwi Shippings did not. Kiwi shipping it turned out was a division of Mainfreight NZ which I have felt with directly in business previously so I trusted them being an NZ Company with a good reputation(Main frieght) and still do. (Please note, I am a genuine customer and in no way am I related to Kiwi Shipping or Mainfreight. A business I worked for had them doing contract work, but that was many years ago, so there is no basis to discredit this review due to this) Based on this I got a quote from Bongo to ship within suburb to Kiwi Shipping. $107 US. Not sure on US charging for a courier but it sounded very expensive for the same suburb. Felt more ripped off. But.....It meant I didn't do my money on the original purchase. So I got them to ship it, it turned up at Kiwi Shipping to my relief and now the goods are coming to me in NZ for a reasonable price and market price. Kiwi shipping did say that Bongo did a great job of consolidation, so they delivered on that front. Thats two pluses, the deliver and receipt at bongo and their consolidation methods. Due to my experience with Bongo I felt the need to ship by sea to try and recover some of the costs that I lost with Bongo, so it will take longer but will eventually be cheaper overall. So my message is: From my personal experience, I would caution anyone thinking of using Bongo to ship goods to New Zealand and say not a great experience unless you like getting large unexpected quotes. I also believe their shipping rates appear to be above market rates, but at the least three times that of Kiwi Shipping. The old Kiwi Saying of "Yeah Nah" Applies Here. If you are readying this after feeling you have been caught out, there are other shipping companies and I would now recommend sending the goods onto another company like Kiwi Shipping. Especially for New Zealanders. Also this is a New Zealand Experience, so I can't say what happens when other locations are involved. Just the facts as they are for this New Zealander. To Bongo, thanks for the new life lessons. I will never use your services again in this lifetime and never recommend you to a living sole. Please delete all of my information from your files as I withdraw all consents written or implied retrospectively. I do not believe it is ethical to charge three times market rates which is the perception I have of what you tried to do in this transaction. I am sure everyone on this website would love to hear your explanation though. (Yes I have notes made at the time, screenshots, emails etc I never delete anything like this). Lastly I hope this is an isolated incident. I am a very ethical and honest person so I have tried to be very factual and keep the emotion out of this review. Bongo please remain factual in your response, as I see you respond frequently. I hope this review is helpful to someone in the world...especially my fellow New Zealanders as this is the only reason why I have written it. To educate others on being careful in this online third party shipping world we now have. Kia Kaha from New Zealand

Bogus International did not deliver all items ordered and paid. Bogus had no understanding for documentation sendt regarding missing items. Luckly the fraud department at Mastercard is more understanding: Referring to previous contact in connection with your claim. We have now received the joyful news that your claim is approved, and we have reversed the current USD 320,15. Fraud & Chargeback Agent Mastercard

I bought some boots online not realising that the shipping from the US would double the cost. I contacted BONGO immediately and asked them to cancel. They replied about 4pm the following day that they would contact the vendor to cancel. Now I've had a load of emails confirming shipment! I don't want the boots and said so immediately, so I'm not impressed with the service. I'm sure that if they arrive and I return them, BONGO and the vendor (Overstock) will try to charge me for the postage but that's very unfair in this case - I notified them in plenty of time that the order was cancelled and they've ignored me! Update: Overstock authorised a refund since the request had been mishandled by Bongo. I got an email from Julisa at Bongo on 4th April saying I'd have my refund in 3-5 working days. Guess what, still no sign of it. I'm at the end of my tether and my monthly budget thanks to this firm not returning my £178. Take this warning - DO NO USE - if there are any issues, they will not look after you.

Almost 900$ for shipping of 97Lbs to Europe! Much more than cargo cost. Robbers? Why there is no recommendation to check costs before ship to Bongo and before you give US address? Will never use this extremely expensive and crazy shipping service. It was a big mistake.

I paid a fortune to bongo.It was extremely hard to get through to them.I had my parcel delivered this week and the box is sunk in at the side and it's wet through and the lamp shade inside is totally crushed. They simply don't want to know and are refusing to replace it.

I had 2 sets 2 different package sent to bongo none of the package had an invoice with it. First package bongo value it as $2126 Second package they value it as $4700 How can they value the same items in each package with 2 different value price. both my package only values $495 After emailing an invoice I receive from the shipper to bongo stating a lower price. Bongo intern reply that they will not change the item value price. The con they use are the higher the item price the more I will have to pay bongo to pay import duty on my behalf, I also read that bongo use this trick to delay order processing so they can auction off my items after the allowed holding days has pass Bongo terms states if there is no invoice delivered with a package they will list the item with online price and ad the option for the customer to lower it This option was not on my ordered. I advise any one wanting to forward stuff from USA to international stay away from bongo. There is lots of better company out there wich is better. Their shipping cost is very expensive. They will bump up your item price so you will pay a lot of import tax duty. They do not pack boxes properly. If you have delicate items they will surly get damage. They only ship fedex economy. I wish I read reviews before

Very strange service.Very similar to the scam.They locked my account.And silence.Very difficult to contact them . After my call they said , to return the parcel .How???? They took my money for shipping.They took away my item. Edit. They are crooks .Item from amazon.They have a defined procedure for the return of funds .And bongous know that I can not make refund without item.So..Dear bongous,you can see the price on this item on amazon.And you must return that value to my card(you have my cards details).+ shipping costs.Then you can leave this item yourself .