Bongo InternationalReviews of bongous.com

I order a lot of things on line and sometimes things don't go smoothly, but my experience with Bongo is BY FAR THE WORST EXPERIENCE WITH SHIPPING AND COSTUMER SERVICE. I ordered a ring set from Overstock.ca on the 24th of June 2016. Firstly their shipping, duty and taxes costs, were much higher than anyone else, they never sent an invoice, then sent a tracking number on the 26th of June for my packed, I was able to track it for a couple of days to and from a number of check points then nothing! After a week of no movement, I emailed Bongo and got no reply, I then contacted Overstock and no reply, I contacted overstock again and got a lovely lady who tried to get through to bongo and was then told that they thought it was a test label and package so they disregarded it! She had to wait for them to see if they can go back and find it..........When they called her back a day later, they then said the package never existed!!! So Overstock rush them out another one and asked for a new tracking number......almost 2 more weeks and still no tracking number or movement! I finally called fedx locally to put me through to fedx cross boarder (Bongo) and they again have no idea that there is any package! they never even looked into the first one according to the person on the phone?????? I finally got a tracking number through the lovely lady at overstock that has been calling Bongo everyday but again no movement and no reply to me from Bongo. Today fedex tried to tell me again that there never was a package and it is Bongo's fault because they created a label for a package that does not exist????????? Yet usps has traces of the package until they got it? Still no package even though it's now been shipped twice! and NO COSTUMER ACKNOWLEDGMENT never mind service from Bongo. - an update. Bongo replyed to this review saying someone would contact me shortly. That was 6 days ago! No one has contacted me from bongo. I I received my replacement order for the fist one that they claim never existed. FedEx who told me the first one didn't exist and that bongo made a mistake then phoned and left a message saying the one they dilivery was actually the original package and now claim the a replacement package was never sent ( IT IS NOT THE ORIGINAL ) and I am just mistaken. Will never use bongo , or FedEx in the future.

i ordered a part for my cooler the part cost me 14.99 US and you charged me shipping $81.44 US which came out to $109.18 canadian, it was 2 small plugs that i think the weigh was .03 lbs. That is ridiculous , I will never use your shipping again and will never recommend it. Very disappointed that you would take advantage of people this way. i just called the company and they said there was a $30 surcharge because the delivery area was out of normal delivery area, we own a business right in town and have Fedex and UPS delivery everyday. Don't ever use Bongo International , they come on as an international delivery service but don't give you a price until the receive it at there depot then send you the charge. Had I known how much it would of cost me for a $14.99 plug i never would of ordered it to be delivered in Canada.

Ordered something express early June. Was to be delivered express on the 22nd to me in Canada. It made it from Overstock to Florida where it was signed for by bongo and never forwarded on into Canada. No updates, nothing. Just says delivered .. to Florida. Not Canada. I called Overstock, they said they would contact Bongo as they had no notes on the order stating anything was wrong (the items I ordered were extremely fragile so it was assumed maybe something got broken and they needed to replace it but left no notes) It's been almost a week and I've heard nothing. I'm going on a week and a half since I should have received my order EXPRESS. If I'm not contacted by this time next week I'm filing a report with my bank and the better business bureau for the rip off. I will never use this company again as I've never had issues from Overstock not using Bongo, but definitely having issues with Bongo. I feel scammed.

Think of a business that has been operated by our politicians this is what Bongo is like. The phone wont connect. They have asked me to verify my card after sending half of my items. They lost the other half. The instructions on how to verify the account come up as an error. the first half arrived fast. was hellishingly expensive but worth it because I got it. I think Australia Post is absolutely fantastic now. All up crap service.

Hello, I want people who are about to you Bongo International to think twice before doing so. The people working at the company are nothing but thieves. I order a macbook air and xperia Z5 on amazon, i wanted to ship it to my address directly but sad amazon won't do that for me so my girlfriend told me about Bongo, she opened an account and gave the address on the acct. She received mail which confirmed the those 2 packages have arrived at her mail box. when she tried to log to check so that i can make the payment her account was locked without any explanation. So called them because my girlfrend can't speak english, they said the name on the packages is different the name that registered on them. I told them that i'm the owner of the packages and told bare the name on them. But they asked to tell amazon to contact them and they might those packages back to them. Below is PAconversation with amazon. 03:27 PM PDT Spencer: I'm sorry, but Amazon cannot be held responsible for your freight forwarder not shipping your packages. 03:28 PM PDT Ka Chun Lee: i know...please help me contact them so that they can know the address to return it to 03:28 PM PDT Spencer: I cannot contact your freight forwarder. They can issue a return to sender for the packages. 03:29 PM PDT Ka Chun Lee: what address can they send it to 03:29 PM PDT Spencer: They can issue a return to sender. 03:30 PM PDT Ka Chun Lee: no.. i think this people are theives 03:31 PM PDT Spencer: That might be the case. Their online reviews are terrible. 03:32 PM PDT Spencer: If you need any help with any other issues, just reach out and we'd be happy to help! 03:33 PM PDT Ka Chun Lee: hello thjey ask me to provide the amazon contact number so that thery can contact you 03:34 PM PDT Ka Chun Lee: are you there? 03:34 PM PDT Spencer: 866-216-1072 Bongo promise to contact amazon...but up till they never get back to me. Please, for the Love of God and your Money...DO NOT USE BONGO. LESSON LEARNED!

i bought few stuff amazon for reship to vietnam but then i decided not to because of the expensive shipping then i decided to ship my address in USA i placed an order with prepaid card (because i didnt feel safe to use my real credit card on their broken site) to ship as soon as my stuff arrived then i contacted their customer service about it not went through i also told them i was using prepaid card and they told me to place order again which i did after few days logged into their site to check with their new updated-broken site put me into pending no option to ship or anything then i contacted them again this time they told me they closed my account due to fraudulent activities i told them i can provide my info or documents for proof but they seemed to ignore that and kept making excuses to waste my time and said that they'll set up a return with return label then i called up amazon to set up a return label i replied back to them with the return label they replied back to me said that stuff in my inventory are abandoned because of its over 30 days thanks to their slow horrible-customer-service with excuses to take my stuff which xbox one tom division bundle and few chargers they just dont want to ship it or return it back not recommended service i've also looked for reviews before using their service but those are fake reviews

I ordered a Cisco compatible Plantronics CS530 On Ear Wireless Phone Headset. It looked like a really good deal at the time and I was amazed that the delivery time was so fast...considering it was coming from the US. However, when I got my order confirmation the were shipping, duty charge and loss or damage protection charges added that had not previously been mentioned. These amounted to well over £90...almost the equivalent value of the item. And surprise, surprise - there is no way of getting though to the company. As a journalist I will be hitting social media with a vengeance!

I boght a motorcycle helmet, i recived an email, were it says it should arrive the 29 of april 2016. If i follow the traciking number i dont recive any information about were it is located. I also talking to fedex who the helmet should have been send with, but they said they didnt have any information about reciving it´. So all i can see is that the money have taken from my bank account, but the helmet prodably event have been send, and im really unhappy with it.