Vanessa M.
Can't contact them
I have ordered things through Bongo before, and it worked well, was a bit pricy, but not too bad. My husband just ordered some tennis shoes, but the shipping quote to NZ is 150% more than the cost of the shoes, so rather than send them to us in NZ, I decided to send them to a cousin in the US - surely that had to be cheaper than the $150US quoted to ship to NZ? That's when the problems started. Initially when I entered the delivery details, I de-selected the insurance and duty option (surely there was no duty to send something within the same State), then when I had filled in all the information and credit card details I came to the final screen confirming my order - and found the site had added back both the insurance and duty. I couldn't remove it, and had to start again. After the same thing happening again and again, I tried to find some contact details, but couldn't - so I took a punt and replied to their email which had notified me of the items being ready to ship. Nothing (unsurprisingly). I subsequently went back on line again, and logged in, when I tried to enter the CA address, this time the site wouldn't accept the address at all, it said that there was a problem with the delivery address, but I have no idea what the problem is. I re-looked for some help/contact details, there is no email option, but there is a telephone number. I have tried calling (international call) and their customer service line is busy, you can't hold, they just tell you to ring back, and cut you off. I'm not sure how many phone calls it is worth making. My inclination is just to ditch the shoes - but I can't even contact them and tell them to throw them in the bin! They really need to sort out an acceptable method of contacting them, other on-line companies manage - this is ridiculous.