Bongo InternationalReviews of bongous.com

I have used Bongo for over five years. I am an Australian, living in the UK and like the flexibility of buying in the US and shipping internationally. It is also useful having a physical address for my US accounts etc. I think the monthly fee is reasonable. The shipping costs are not cheap, but again are reasonable. The website is simple and efficient. I have shipped goods from the US to the UK and Australia and from the EU to Australia. I have never experienced a problem. I have had a very positive experience and would recommend.

I had given negative feedback as I got a FedEx invoice for customs duties though Bongo had charged customs duties in advance and I was not able to communicate with Bongo about this problem. After I had reported this to Trustpilot, Bongo has contacted me. They said this was a mistake in their computer program and refunded the customs duties that I had paid in advance. They also sent me an instruction how to communicate with them (you will get a bounce if you simply write an e-mail to the e-mail address stated on their website and on their documents): So this is the official way to contact Bongo: * log into your account * click on "Help" * then type in the search text "customer service," * scroll down a bit, * click on "click here to contact us" * you are directed to a blanc screen * scroll up again * then you find a contact form. Easy, isn't it? Well I have promised Bongo to improve my evaluation on Trust Pilot if they refund the double customs duties. So I have changed from 1 star to 4 stars now because the package had been forwarded really fast. But this complicated way of online communication is really a bit unsusual for an online company. So I can not give 5 stars, sorry! Maybe my instruction at least helps other customers who are also desperately trying to contact them in vain...