Bongo InternationalReviews of bongous.com

I used them for several years without problem. I bought 2 horse pack saddles when aussie dollar was high and on arrival in australia when I sent proof of ownership something went wrong which I still dont know. I emailed bongo for help but they were slow in responding, the items were returned to them in U.S. They were discarded " read someone there received free pack saddles" in my opinion. I emailed for over 6 months to always different person till I finally received some compensation but after this time the dollar changes etc I lost over $500 in the transaction. Should have used ebay international and I would have the items now. Mind you this was after fedex took over the company prior to that they were excellent.

Well, I was dumb enough to text bongo and I had no idea it cost 5$ per message and that's all the credit I had left on my phone I'm actually upset now because I'm not the richest person ever and I don't have enough money to get another topup I wish I could take it back but I can't I'm seriously upset😦😒

Ужас! Ужасная доставка, очень медленно, дорого, за все нужно доп. доплачивать ( и это несмотря на годовое взнос) Viabox Лучше! Там дешево, без доп.оплат и без годового взноса, быстро, много способов доставки, можно оплачивать биткоином и пейпалом

I am DIDEM OZGUL, from Turkey and I bought a watch from invictastores.com. Invicta company sent the product to bongous but I am worry about the international shipping. I am waiting patiently but I do not have any information for my order now, no tracking number! Is there any way to reach Bongo? I am really worry now, reading the other messages about the company. Paid a lot of money and I hope I dont lose... It was my husbands' gift for the wedding day... Very sad...

This is a Big fraud company! Suddenly they can't ship to Greenland, as they used to and refuse to return our goods to where we ordered it. We just lost our money and they couldn't care less! Of course, they know we can't touch them so they don't give a f...! Hope they are proud of them selves! ...and still no response... Jan. 7, 2018

service tres tres lent completement deconnecter super cher 150$ pour le shipping dun manteau leger faite en plume leger comme air.

It was a Christmas gift to my wife, quite expensive made-to-order art tool, found only in US. Ordered in advance it arrived to my BONGO account just in time. I got nice pics of the item, that was great. I paid on-line the shipment to France where I live and was really happy when I saw the expecting arrival date as Dec 16th. Everything was easy and fast. But wait… Next day my bank said the payment was ‘successfully cancelled’. I called Bongo for explanations. The person didn’t know why ‘they’ cancelled, as ‘they’ usually didn’t explain (who ‘they’?). He promised to check and get back to me (of course, he did not). I thought that I used my Russian credit card while in France, that might cause the alarm. I gave it another try and paid with my French card. The delivery date became Dec 19th, ok, still enough time before Christmas… After one hour Bongo blocked my account… I called them again. The person said ‘they’ might found something suspicious in my activity and blocked my account. Well, I opened a ticket asking to reopen my account and provided all proofs of my identity, my address and even a copy of my credit card I used for the payment. No response. When I called them again it was said that ‘they’ usually don’t reopen accounts. The only option was to ask the e-shop to send a ‘return label’ then Bongo could send the product back to e-shop. If not, after 30 days they destroy the parcel. What the hell? Your NAME on the box you ALREADY purchased, your NAME in the shipping address and payment by your NAMED credit card may look so suspicious to Bongo that they block you. Their member service is absolutely not professional and looks totally disconnected from the rest of the company (outsourced?). They always refer to some magic ‘they’. Think twice when choosing them. This is worse than a lottery. In a lottery you at least know the rules. Now I am negotiating with the vendor about this ‘return label’ and feel totally defrauded. Merry Christmas, Bongo/Fedex!

1. I got notification of item received on my mailbox 338885. I paid the shipment to my country and less than an hour they close my account without notification (they suspected me doing fraud!!) 2. They need my seller to call them and ask to return my item. 3. My seller call them and send label 790588833610 (FedEx Ground) on Nov 22, 2016 for return package. 4. They never return my item and they won't reply your email !!!!