Faiza L.
AVOID BONGO INTERNATIONAL
Bongo International online payment is not to be trusted and dates for delivery are totally inaccurate. On the 12 Nov 2013 I ordered parts for my car from Auto Parts Warehouse. The items I purchased were showing in stock and the payment was directed to Bongo International. I placed my payment details online but there was no confirmation number given, instead the screen went blank but the cart was still showing the items to be ordered. I contacted Auto parts warehouse who confirmed that the payment could not have been processed since the items were in the cart. They recommended it that I made the payment again. I did this at least 5 times to no avail. Later on that day, I received a confirmation from Bongo that the goods are ordered and was given a tracking number. Upon checking my bank account, I discovered that two payments were taken by Bongo with possible other payments not yet processed. This crippled my account. I contacted Auto parts on numerous occasions by online chat and on the phone as well as Bongo Int who confirmed that the refund will be issued.. To date no refund was issued. I did however succeed in getting confirmation in writing from Auto parts who confirmed however that the goods were dispatched on 14th Nov and Bongo tracking showed delivery on 22nd Nov. They also confirmed this by phone. I therefore arranged for my holiday for the first week of Dec based on the information I was given. On the 22nd my order did not get delivered. I contacted Bongo who stated that one of the parts was only dispatched to them that same day and subsequently nothing was sent by them since the order was not complete. Given the cost of the shipment, I did not see why they have not delivered what they had under separate parcel. After all they charged enough for the order. Bongo INT would not confirm the date for the delivery but estimated this to be 3 or 4th Dec. This was a disaster for me as I am not likely to travel with my car which was already booked on a ferry which could not be cancelled. . I contacted Auto parts about the dispatch date they had given and they still insisted that the parts were dispatched on the 14th, I have kept evidence of this in wrting. They insisted they are meeting the 12 to 14 days deadline to which I had no knowledge of. They claimed the goods were dispatched on the 14th even though Fedex showed that one the parts did not get dispatched until 21st which clearly indicated that the parts were never in stock. They refuse to acknowledge the problem I have with my holiday booking being cancelled and costs incurred due to late arrival of the parts and put the end of my communication with them. Again I have evidence in writing as this was an online chat which I copied. Bongo deny responsibility and blame Auto parts for the delay which clearly showed that the parts was dispatched late. Bongo International also lied about the day of delivery or at least gave misleading information about the day of delivery which they maintained all a long that will it the 22nd and never at any confirmed that there will be delay, until I contacted them and questioned the whereabouts of the parcel. . Neither Bongo International nor Auto pars warehouse would face up to their responsibilities and take seriously customer complaints. They care little about my costs and disturbed holiday plans. They denied all responsibilities and blamed each other for the delays They have not commitment leaving me with major problems and financially out of pocket apart from crippling my bank account. I advise everyone AVOID BONGO INTERNATIONAL and AUTO PARTS WAREHOUSE These companies cannot be relied upon if you have deadlines. They have zero communication skills and they never respond to you and you run a risk of incurring a huge phone bill whilst trying to resolve the problems with them to no avail. BOYCOTT BONGO INTERNATIONAL AND AUTO PARTS WAREHOUSE