Bongo InternationalReviews of bongous.com

I made an order in Europe for shipment to Hong Kong, and still have not received my package. Key issues I have faced are: 1) Actual shipment cost was almost double their online shipment cost estimator. 2) Customer service is very difficult to contact (nobody picks up the phone and they use a no-reply e-mail address). 3) Very non-customer friendly payment verification procedures that involve you having to ring up your credit card provider multiple times to verify payment amounts. Would avoid using this service at all cost.

Bongo's email address of [email protected], which is advertised as its contact email address, is a no reply email address. It used to work, but now , when you emila [email protected], you receive this response:- Hello from Bongo International, We're sorry. You have sent an email to a no-reply address that can't accept incoming e-mail. This automated response will direct you to the right place at Bongous.com to answer your questions For answers to questions, please: Step 1: Visit BongoUs.com Step 2: Once there, please login to your account Step 3: Click on the Help icon in the left hand portion of the page We hope our online resources meet all your needs Kind Regards, Bongo International Bongous.com When you visit the help page, you just go round in circles with FAQ's but there is no way to contact Bongo with any specific questions. Please advise Bongo that they are not playing fair.

This is my one and only in a lifetime experience with Bongo International: two days ago, I had ordered the Bama Diablosport InTune for Mustangs 11-14 GT, 12-13 Boss for USD 399.99 on americanmuscle.com. Or so I thought, because when I got the ordering confirmation by Bongo International (you get transferred to their site after changing the shipping destination on the American Muscle website from "USA/Canada" to "worldwide"), I realized that my order had been changed from "11-14 GT, 12-13 Boss" (I have the 11 GT Premium) to "96-14 All" which I had definitely not ordered cause why would I need 96-14 for USD 419.99 if 11-14 GT fits better and costs only USD 399.99, right? (Let me make it clear: after getting the confirmation order and realizing the alteration, I have run through the ordering process on the American Muscle website once again just to verify that I hadn’t made any mistake. I hadn't!). But that's only where the fun begins: I have checked my credit card online and it has been debited by Bongo with 469.70 Swiss Francs by Bongo. Now, CHF 469.70 is equivalent to about USD 534.00 which means that in addition to the purchase price of USD 419.99, Bongo charge me with USD 114.00 for handling/shipping which of course is close to fraud (you don't wanna know the their cross rates if I had ordered from Germany...). But on top of that, they do not give any explanation on their website with regard to their so-called cross rates and of course you cannot even write an email to them to complain. Furthermore I have no idea whatsoever regarding my shipping progress since I cannot find these data anywhere in my newly opened Bongo account. When I tried to inquire about all the above by email on their website, Bongo of course played the dead man... This said, it goes without saying that this is the last time I have EVER tried to order something from American Muscle as long as they do not ship directly to Switzerland let alone co-operate with Bongo International. Fortunately, if Bongo will not deliver my item until the 18 March 2014 as announced in their confirmation email along with not providing any information, I can at least have my payment credited back to my credit card and then Bongo will have to sort it out. I cannot blame American muscle because they obviously are primarily focussed on the US market but I will have to inform my fellow Swiss Mustang Enthusiasts about my experience to prevent them from stepping into the Bongo trap as well...

Avoid them at all cost. Terrible customer service. My item reached their warehouse and remained there for 7 days. When I finally dug out their phone number I was told a credit card verification was pending!! Anyway, managed to clear that up on the call and was promised refund by Jason- Manager, Customer Services. He promised that they use Fedex/UPS and I would get my parcel within 4 days. Come another week, my parcel was still in the US! Finally, 4 hours of ISD & 2 terribly rude agents later (Alex, Mike) I found out they have used a DEFERRED service with a local carrier who takes about 15 days. But they said they couldn't find my parcel on the system and I would have to wait for them to investigate. Frustrated, I called the carrier, who were much more cooperative, and assured me that my parcel was in their warehouse but would take a fortnight to reach UK. I am going to raise a chargeback on the amount Bongo charged me for 4 day posting. Am not going to bother with asking for a refund as the agents are forever lying and don't do what they say to you. Will also write on twitter and Facebook about their appalling behaviour and SLA breach. Disgusted.

I ordered a case and got it shipped to Bongo. I got quoted for USD150 which was a shocker to me, I've shipped via other forwarding service but I wanted to try Bongo because I wanted to see if there were cheaper forwarders out there. After my initial shock, I decided to just have it shipped over because there wasn't really anything else I could do. After the parcel reached me, I got so pissed off. The parcel wasn't big at all, I took the dimensions and input it into the shipping calculator. The quote was USD78. I took away the duty, insurance and everything else so I knew immediately I was overcharged. I tried to contact customer service but they copied and pasted some stupid answer. Best thing ? Each time you want to reply to them, you have to go and find the hidden customer service link in their website. WHY ?? Is too many people unhappy with your service ? I really regretted using BONGO. DON GO BONGO

Before I placed my order with Kmart.com, I used Bongo's shipping rate estimator to check their prices against myamericanshopper.com. Bongo gave me a shipping estimate of USD63, whereas myamericanshopper was AUD102. The goods themselves only cost about USD67. So I signed up for Bongo and placed my order with Kmart. Once the goods arrived at Bongo I went to process them and found the actual price for shipping was now nearly USD300. I have tried to contact them to discuss the shipping cost. I received one email response which explained in general terms how shipping costs are arrived at. I emailed again to ask them to look at my particular order and tell me if they could ship it using USPS instead of FedEx. No reply. I tried to phone them but they don't answer. I am on hold right now as I type this, and have been for well over an hour. How long is it reasonable to expect someone to stay on hold on an international call? At this point it will be cheaper for me to abandon the goods at Bongo, buy for the goods again and send them through myamericanshopper.com. Is this the whole point? Do they deliberately charge outrageous prices and then have some kind of trade in abandoned goods? I don't know. I can't imagine anyone paying 5 times the value of the goods just for the shipping. Very disappointed and feel like I've been scammed.

They are complete liars or don't know what they are doing. The website says "Any order (shipment) received by 4pm EST by our facility ships out (for forwarding) the same day." Mine arrived at a facility in the morning, and they failed to ship that day because they needed to verify payment. When I contacted customer service, they said they do this for all customers. Well then, write that on the website so I know it wouldn't ship the same day!!! After I verified the payment thing, they said it would ship the next day. Again it didn't. I had to nag them again to remind to ship. They also said "3 days" when I asked how long forwarding to Canada takes. They also said "by Fedex." That was another BS because they ended up using a weird carrier instead and then they took 1.5 week instead to prepare & forward. Oh they also gave me a tracking number which didn't work on their tracking page for the first few days and I had to nag them twice to give me a different link to track. On top of that they were stingy enough to give me a 20 percent refund (a few bucks) for all this.

Be carefull!!! I didnt see at first, but there NO WAY OF CONTACTING THEM. On their webpage, where is written contact you can click all you want, but it will only show you the frequently asked questions, you cannot get an email or phone number. on friday I had received 4 parcels so I went on "Ship all" and shipped them to me. Surprise!! They only shipped 2 parcels, and now probably I will have to pay again to ship the other two. I tried facebook and Twitter to see if they answer me, hopefully before the order is shipped and all products can be included on it Also, they give you an option to post your order on facebook and get a discount, but they post it with all the pictures from your order!