Bongo InternationalReviews of bongous.com

First of all, it's almost impossible to contact these people from overseas. When I have a problem, they told me it was MY fault, even though they lost my merchandise - I clearly documented that the items had arrived at their warehouse and they failed to place the items in my shipment. When I made a "claim" for missing items, they told me they only hold items for a certain amount of time and then they throw them out. They did not reimburse me or help me to get new items. I will never use this service again, and there's no way of posting an unsatisfied comment on their website. Very unprofessional service...

I entered for bongo for a text and it gave nothing personal or anything that i should take into account and then charged me almost $10 for nothing Never using this again...

Please please please DO NOT USE THIS COMPANY! I ordered a pair of shoes through Badgley Mishka... They use bongo international for their international shipping. I paid for the shoes, and bongo international add on the shipping fee - which came in at over $100.00 (my total was therefore over $350.00) I felt this shipping fee was far too much as I've made international purchases before through other USA based companies, yet, I can't get these shoes in Australia, so I let it slide, & accepted that I'd have to pay a bit more in order to get my shoes! Bongo international have taken my money and cancelled my order (sending me an email saying that I cancelled the order- this was definitely not the case)... I have disputed this yet they won't respond to my many emails requesting an explanation! They told me that they've refunded my money - again, they have not refunded me and the money they've claim to have refunded is actually less than I paid for the product - with no freight charges included in the alleged refund!! I have contacted this disgraceful company and when they initially responded via email, the emails are ones which I can't reply to, so I have to go through the painful procedure of going through their website to get answers. I have contacted the shoe company and they really aren't much help either! It's just disgraceful! DO YOURSELF A FAVOUR! Don't use this company. THEY ARE SCAMMERS!

I ordered $300.00 worth of items from a US website to be forwarded onto Melbourne, Australia via Bongo Intl. I did receive an email once the items had arrived at the mail forwarding address in Bridgeport, CT, after that NOTHING. I sent repeated emails to this Company, I worked out the time difference so I could phone them during business hours in the US. Never ever was the phone answered and I tried several different numbers. I never ever received a response to any of my emails, I sent a letter in the post to Alexander Noble, the name give as the man being in charge of Customer Relations, I never received a reply. I was furious and I have several friends living in the US who were aware of what had transpired and they even tried to get in contact with someone, anyone from Bongo Int., again NOTHING. I was furious, angry and wasted $300.00 and am extremely disappointed. A complete scam, it makes me furious when I think about where my products ended up. What instigated me to do this review is the wonderful service I received from a US company, not a mail forwarding company. I ordered two handbags 10 days ago and they arrived today, in perfect condition and they kept me informed every 2 days of where the parcel was. I was not expecting them until next week but I had a nice surprise today, they have won a future customer. It triggered the memory of Bongo Intl. and I wanted people to know what happened to me and it appears I am not the only one who has encountered the same/similar problem. DO NOT USE THIS COMPANY!

I have never had any problem with online purchase before until now. Bought a pair of VANS shoe for my husband. He doesn't like online shopping. I convinced him to let me buy the shoe for him. Unfortunately he proved me wrong. Very disappointting!! I have tried to call them numerous time within the trading hours that the company suggests. Keep getting the message saying " the line is currently busy, please tried again!" . It cost me more money on international calls than the purchase. My advise is to stay away from this company!!!!

I ordered some shopping from Belgium to be delivered to the UK, approx 300 euros, when I received my stuff they only actually forwarded about 30 euros worth. I complained and was told that Bongo never even open the original packaging and they would not except the fact that my package was not even sent in it's original packaging. The company I purchased from was happy to refund if I showed a photo of the package in it's original packaging, again Bongo would not help. PLEASE DO NOT USE THIS COMPANY... It WILL cost you a fortune.

I have small light items that cost $17 to ship from coast to coast in the US now costing me $400 to ship from CA to Australia.Packed in to 2 large boxes I asked to have them put in to one to save on shipping and was told that it was not policy. So obviously your policy is to extract as much cash from your customers as possible. I have now deleted the items in my inventory and I am writing the experience off. So you can stick the items up any place you fancy. I have also told the seller of my experience and told them that they are negligent in recommending BongoUs to their customers. Good bye SCAMMERS

It is one of my greatest regrets that I entrusted Bongo International. The items I hoped to process are rare and unusual. • Do not use Bongo International for any special items. • Do not use Bongo International for any heavy items. • Do not use Bongo International for any items that require a fraction of a brain to pack properly. Bongous.com does not know how to pack items properly and does not care. It's just a money making scam consolidating freight, not a proper service to customers. They do not care how they pack, and they will scalp you even more with their get out clause "terms and conditions". Bongo International's negligent packers unpacked $550 worth of perfectly well packed and undamaged 'like new' products ... and then insufficiently re-packed them in a box only 2/3 filled, leaving them loose to bounce about and damage each other. Perfectly good, rare items wasted ... and all the time, energy and waiting to find them; and now replace them. In addition, Bongous.com then refused to compensate for the value of items ... wait for it ... because *their* own staff filled in the postage values as the actual values as per their policy it seems. They did it, not me ... and yet I have to lose or pay for their mistake after I paid for insurance. They say I will get ZERO of my items worth, and only the shipping charge refunded. In addition, a) Bongo International then tells you that they are going to compensate you for "all your shipping costs" ... but it is a lie. They do not include the box charge, fuel surcharge, any duty or tax you prepay etc etc. You - not they - end having to pay tax and duty on worthless junk because of *their negligent packers removing adequate packing and replacing it with almost none. You will actually *lose* money on the refund. I did. I was offer a shipping refund *less* than I paid them ... because they ruined my items. Bongous.com' negligent and I have to say idiotic packers even separated three items which were taped together for safety and to protect them ... and then LEFT THEM LOOSE IN THE BOX!!! Their thin bubblewrap burst leaving the items unprotected against knocks. Items too heavy to be just bubblewrapped. (* BTW, why isn't the "fuel surcharge" just part of the shipping cost anyway like any other company? Another profit for them they don't refund?) b) Bongous.com then wants to compensate you with a Dollar cheque by post ... which one cannot cash overseas ... despite know their customer are all overseas and causing at least two weeks of delays. If I ask my bank to do so, they have high charges to do so ... which will again lose me more money. It's a hateful disaster that is entirely their fault. I had about 20kg of bike parts and they packed it like it was a t-shirt pair trainers of something. Warning: Bongo International ... Do not use. Not a professional courier service. Not a professional packing service. Negligent packers protected by tricky terms and conditions which will lose you money. ---- Update When a serious problem arises, Bongo International customer service will refuse to direct contact details and then ignore you. In my case, they admitted that their packing agents erroneously filling in product values putting in only the US shipping costs, not the actual product value. Then, they refuse to refund the product value despite their policy being to refund "fair market value". All they offered was to refund my US shipping costs and nothing at all for the 20kgs worth of 'like new' damaged goods. I provided then with evidence of what I paid and they still refused telling me their decision was final and they would not discuss the matter further. They admitted that their staff filled in the details wrong, but they would still not compensate anything for the damaged goods. ZERO. NB I approached "Better Business Bureau", whose membership Bongo International advertises, about this issue and Bongo International are now lying outright to them. They claimed in writing that they asked me to call them or offer to call me and lied that I never. The truth is I asked them 16 times to speak to them and they refused time and time again to give me a telephone number and contact details, even to serve legal papers.