Pepgo
Swindlers! To be avoided and sued
Please take your time to read carefully; those guys are amazing! They actually sent me an e-mail qte Hello, Apologies for the misunderstanding. FedEx advised that the funds you were asked to pay were for duties and taxes for clearance of the shipment. Highlighted is the the Duty Cost which you initially waived to prepay, which is why you were asked to pay the amount when the parcel was delivered to you. Order Sumary Currency: USD Sub-Total: 5.00 Domestic Shipping:0.00 Shipping Intl Economy:47.61 Duty Cost:0.00 Fuel Cost:5.00 Surcharge Out Area:0.00 Storage Fee:0.00 Estimated Tax:0.00 CBE Fee:0.00 Processing:0.00 Processing fee:0.00 Insurance Cost:0.00 Facebook Discount:0.00 Other Discount:0.00 Other Discount:0.00 Order Total:57.61 Please let us know if we can be of any additional assistance. We would appreciate it if you would [ RATE OUR RESPONSE ] Kind regards, Doron S Bongo Member Services unqte This is what I answered: I'm quite surprised you wrote me. FYI I was asked to pay vat (17.75 eur) as well as clerk fees (13.50eur) + 2.84 eur vat for the clerk fees No duties/customs fees whatsoever!! because they don't apply! (please see all attachments) The amount for the item on the customs declaration was false (98usd) and that was the base for the invoice I had to pay!!The item I shipped to Spain cost me 49.99usd in the US (I've got the invoice from the seller) Besides, the original invoice was missing from the parcel!!! The whole thing is a scam! I couldn't expect something like that from a company such as Bongo/Fedex! All you did is illegal and I will inform customs about. False value declared based on a false invoice... I want a refund on the amount I was forced to pay as: 1/ It's illegal. I paid no duties but vat+clerk fees. 2/ Your company failed to advise there was any fee to pay. It'a disgusting. I will post my bad experience with you everywhere in the net. J.A. ------------------------------------------------------------------------------------------ I bought a hoodie (49,99 usd of which 10usd were postage costs) in the US. As I don't have an address there, I opened an account with Bongo International so they would take care of reception and forwarding to my address in Spain. I was charged 5 usd for stocking my item for 24 hrs Bongo International debited my card with some 51eur as shipping cost (1kg parcel; some weeks before I had paid only 20usd for twice the weight with another company); basically, they don't allow you to contract the transport with your favourite courier. That's illegal!!! Besides I had to pay an extra charge upon receipt!!! I was asked some 31 eur to be paid upon delivery of the parcel. They didn't advice any charges to be paid on delivery because it's simply illegal! The item I asked to be shipped to Spain was a hoodie (I paid 49,99usd for it). That item is not subjected to any charge/customs duty!!! Bongo and their forwarder declared a false value for the parcel in order to justify those duties to the custom office. They also stole the original invoice. The invoice I received read 17 eur as duties and 14 eur as clerk charges. A hoodie which value was 39,99 usd cost me around 100usd only in shipping costs!!!!!! Mad Bongo International are just a gang of swindlers!!! Bongo International is a fraud It's a Rip-off Having received some feedback from those swindlers. I quote them "Lastly, in regards to duties and/or taxes if you have the option to prepay, based on country or goods (or both) we will help facilitate that for you. In this instance you did not pre-pay duties and taxes, we have confirmed with customs that because the good went out duties/taxes unpaid. They would need to be paid upon delivery." 1/US T-shirts entering the EU are NOT subjected to any duty!!! 2/No information about duty/customs fees to be paid was offered when booking the shipment 3/In case of duty were compulsory, I could have done the import myself (I'm a forwarder). That would have made me save some money. It's a fraud!!! You ripped me off Again it's ridiculous to think that I have paid 39,99usd for the item itself (a hoodie, just that) and 10 usd for us-us shipment + 5 usd as storage (box) + 51 eur for us-eu shipment & 34 eur as UNDUED customs fees You ripp off people. Worst internet buyer experience ever!!!!
Response from Bongo InternationalMar 2, 2015
Hello J.A. Munoz, We hope you are having a great Monday. We have sent this feedback to our customer service manager, and he offered some clarification on your valued feedback: We confirmed that the total to ship the item was 47.61USD, there were two additional fees for the order neither of which were a storage fee as you suggested, there was a 5.00USD box fee and 5.00USD fuel cost. These rates were accurate and very competitive in the international eCommerce business. Below are the explanations of the charges: - Box Fee (number of boxes shipping): $5.00 for each box shipped to your Bongo address. - Fuel Surcharge: A fee charged based on the the cost of the shipment for fuel and other maintenance. As far as carrier choices; we appreciate your feedback but we are now owned by FedEx. As the integration of our two companies continues, you will see expanded shipping options but you will not have the ability to chose a different carrier. We understand that this may not be the solution for all customers, but we truly appreciate the feedback. Lastly, in regards to duties and/or taxes if you have the option to prepay, based on country or goods (or both) we will help facilitate that for you. In this instance you did not pre-pay duties and taxes, we have confirmed with customs that because the good went out duties/taxes unpaid. They would need to be paid upon delivery. We hope this explains in detail the costs. Thank you, Bongo International