Kate S.
Paid $849 in August 2025 — never delivered, refund refused
I ordered the Bond Ring smart ring (Order #18918) on August 17, 2025 for $849.00, with shipment advertised as beginning December 2025. The ring never shipped. After being advised of progressively later shipping dates, I requested cancellation and a full refund on August 3, 2026; the company acknowledged the cancellation but did not refund. On September 8, 2026 they said refunds would only be "reviewed" after deliveries to other customers, with no timeline. I sent a formal written refund demand on September 29, 2026 with a 14-day deadline (October 13, 2026), then a final notice on October 12 — still no refund and no processing confirmation. The company is holding $849 for a product it never delivered and has acknowledged cancelling. The promised future delivery results in an inability to file a credit card dispute due to the time lapsed since the order. I have filed complaints with the FTC and the Indiana and Michigan Attorneys General. I would not order from this company.



