bonafidemasks.comReviews of bonafidemasks.com

I got the powecom black KN95’s and sizing-wise they’re a little small. I have a small face so they fit me but wouldn’t fit others especially to get a tight seal; 100% real KN95s though, they passed the flame test! And to me, that’s worth it weight in gold right now. Came sealed in packs of 10.

I placed an order on 1/20/22. After multiple attempts on getting the status and asking for a refund with no response, I opened a case with PayPal. Rather than giving me my refund, they sent the package on 3/1/22 with no response to my PayPal case. Not just terrible customer service, but literally no customer service.

Wanted to cancel my order, so I sent an email almost immediately after ordering (no cancellation through the website). A few days later, still no response, the order has been shipped. Poor response. Should have systems for self-cancellation without having to go through customer service.

nothing arrived after 10 days. 2 emails sent. no replay.

Ordered on 27 December, no correspondence since. Lovely email when you order with the a long spiel and the CEO's email address - I've emailed him and he hasn't responded. Customer Service email inbox is full so any emails to them bounce. Appreciate you are probably getting bombarded but if you can't fulfil a service then don't offer it, or at least communicate to customers there are problems.

I ordered kn95 one week ago! They charged my credit card and have yet to acknowledge my order! I left 4 or 5 emails of which customer email came back Undelivered due to full box it said! Then contacted them at the ball and chain email they provide and asked them AGAIN, can someone PLEASE communicate with me and if you can’t fulfill order I understand you’re busy but please contact me because I can just make other arrangements! It’s been a week and they’re ignoring my emails but took my money! There’s no shortage of masks they’re everywhere in Lowes etc so I’d like to just have them acknowledge that they at least received my emails! That’s not asking to much when someone takes your money and gives you no answer to your questions! Horrible horrible customer service! Totally ignored! UPDATE: Still no masks and no replies! It is now 20 days and being ignored and no products but they won’t respond to my request for refund so I guess it’s BBB time or ask my cc company to reverse charges! This is such a terrible way to run a company!!!! 1/20/2022

The powecon masks are loose fitting and ineffective

Everything is exactly as advertised. Reliable protection, authentic product with verification sticker on package, comfortable fit, durable. Great sale price, too. Packed with care and shipped fast. Thanks for all you do, Bona Fide Masks!