Mr K.
Don't do the mobile van scan
I had a disappointing experience with BodySpec during my recent DEXA scan appointment. My appointment was scheduled for 1:58 PM, and I arrived at 1:55 PM. I waited outside the van, and when no one came out at the appointment time, I lightly knocked on the door. The employee opened it and immediately seemed frustrated, telling me there was no need to knock and that the door would open at the appointment time. I explained that there was no sign, window, camera, or other clear indication that anyone inside knew I was waiting, especially since I was standing outside in the heat. A light knock felt like a reasonable way to check in. The scan itself was very brief, but throughout the appointment and while explaining the next steps for receiving my report, the employee was texting on his phone. That made the interaction feel rushed and unprofessional. As I was leaving, I also noticed an older man arrive early for his appointment, and the employee did not seem to respond to him with the same frustration. Given that the scan only takes a few minutes, I expected the process to be smooth, simple, and professional. Instead, the experience felt unnecessarily uncomfortable over something as minor as knocking on the door.
Response from BodySpecJun 10, 2026
Thanks for the review, Mr Kos. We're sorry to hear your experience didn't meet expectations. Our technicians typically come out to greet clients at their scheduled appointment time, and we appreciate you sharing your feedback so we can continue improving the experience for everyone.




