BodySpecReviews of bodyspec.com

I haven't even had my first scan and I'm so done with this company. The customer service is super frustrating. The line is always echoing and scratchy so it's very hard to understand them. My SIL transferred me credit for a scan and set up my appointment, she spelled my name no less than 3 times and it was still put in incorrectly so I wasn't receiving any communication from them. When I finally called, figured out it was a spelling error I needed to change the appointment. They got the appointment cancelled and I received an email saying I had credit on my account and could use it toward a different booking, with a link to make that booking. I followed and tried to make a new appointment and no credit existed... Called again and she said it's because my name is spelled incorrectly!!!!! Now I have two accounts, one misspelled and one correct and they are supposed to be merged. I'm so done with this company.

The scan itself was fine but their business practies are fradudelnt The scan itself was fine: no complaints. I had it done on 11/08/2024 and their charge of $49.95 went through on my credit card on 11/09/2024. They tried to sign me up for a quarterly scan but I declined; I signed up for only one scan. Yet today, 02/08/2025, I am seeing another charge for $49.95 pending on my credit card. I called them, and even before I finished my sentence, the guy on the phone knew exactly what was going on and he said he would reverse the charge. If they don't I will file fraud claim with my credit card company, with whom I have already spoken. Bottom line, BodySpec deliberately engages in the fraudulent practice of signing clients for a service they had not approved, then charging clients' credit cards, in the hope that clients would not notice. BodySpec is trying to pull a fast one on people who are too busy with their lives to notice. Although the service itself was OK, due to this lack of integrity, I will never use them again. Date of experience: February 07, 2025