BodyLogicMDReviews of bodylogicmd.com

While I really like the Dr. I use, this review is for the larger machine (aka franchise - Body Logic which he works under). After being a loyal client for almost 2 years, Body Logic tacked on a $300 administrative fee with zero warning or notification. When you sign up with this company and take hormones, you are automatically committing to routine blood tests amongst other tests. This is normal as they should be checking your serum levels routinely when you take hormones. However, now in addition to their already crazy high lab fees and urine test kits that I pay for out of pocket, Body Logic has decided to add on a $300 admin fee as well. It's ridiculous - I was warned about this place by other reviews that has similar comments and now it's happening to me. It's sad because I like my Dr that works under them very much, but I am very turned off by the larger functioning body logic franchise machine that you have to work through and their crazy prices and hidden fee's. I don't feel like a valued client to them even though I feel cared for by the Dr. in my area that represents them. It's also a bit confusing to get a hold of the right people since you are working through the franchise for some of the experience like lab work etc., Sadly, with these new admin fee add ons will be taking my business elsewhere. There are a plethora of hormone companies out there now. Do your research!

Website is intermittently unavailable and patient portal update seems to be a down grade

WOW, where do I start? First of all, I see Dr. Archer, I really like her, she's sweet, listens to you and seems knowledgable and that is the only reason I didn't give it a one-star. As for the company "body-logic" at every turn I have had a bad experience. The communication is horrible, everything is micro-managed and I do not believe anyone knows what anyone else is doing or what is going on. I was told at the first contact for this "balance-pro program" that it was a flat fee every 2 months and that everything was covered (labs, meds, MD fee) come to find out that the only meds that are "covered" by this "plan" is testoterone (and testosterone is cheap) so if you need any other hormone balancing meds (which I needed all of them and thyroid meds) they are not covered. I find this out only after talking to 4 different people because no one either didn't know or wouldn't give me a straight answer. You cannot find any written information on the website as to what this $600 actually provides you. when I asked someone who works there why I cannot find any of the information or have not received any information in writing, I get no answer and they change the subject. The Pharmacy side isn't any better, in my opinion, first of all it takes 7-10days to get to me (no I do not live in outer mongolia) and I have had to frequently call to see where my meds are, if they've even been shipped yet. No apologies on that, by the way, just a "oh, they should be shipping out today" response. I feel like every communication with them has been less than honest. This "patient portal" is horrible you cannot find information on if your meds were shipped, what dosage meds you are on, or any labs results. This company needs help.

I received duplicates of some supplements and none of another so while the person on the phone was professional the order was not correct. Also , a duplicate shipment was sent . So one shipment to one house and one shipment to my second home. So all around the order was wrong.

Ken at Wells Pharmacy was very helpful and informative. However, the communication between patient and provider is terrible. No returned phone calls and no responses to emails. I’m very disappointed in the customer service.

I have asked to receive my lab work results no less than 24 hours prior to my telephone appointment so that I have time to review & prepare questions I may have for appointment. Once again, this did not happen for my last appointment. During the Covid pandemic I have been doing telephone appointments & I’ve only received my lab results prior to my appointment 1 time. All other appointments I HAVE NOT had my lab results. It is very difficult to have an appointment & discuss my lab results when I haven’t seen my lab results. It is impossible to ask questions when I don’t have the pertinent information to review.

After three months, I don't see much difference in feeling better yet. It seems that a patient is supposed to figure out what strength of medications to try month to month to find the sweet spot. I could use more concrete guidance. The auto prescription service does not function well. I ran out of meds although I've received an email confirmation that auto shipment should happen automatically. It took almost 4 weeks and an email request to refills meds.

If you are looking to add more stress to your life, and be scammed instantly with money withdrawn from your bank account in mere seconds, then this is the place for you. My first contact was with Sabrina Felix, who is slick as heck, continuously using words like “becoming part of the ‘family’” and that they want a 2 month commitment from you- not telling you that $700 would be taken out as soon as you hang up. I was livid and called so many times until I was finally told that “if I were to do all the labs separately and come in and see the doc in office, it would be cost way more.” I received my testing kit and was recommended a HRT plan. Two days ago I had a follow up which lasted about 15 minutes or so, and no sooner than 5 minutes after my follow up, $800 dollars was IMMEDIATELY withdrawn! I’ve been calling and emailing constantly- and getting transferred from one person to another and NOT ONE OF THEM could give me a breakdown of what the money was for, other than “that is the cost of the program you are on, and if labs were needed, it would be covered” which is EXACTLY what I was told the first time they took money out. I told them that my telehealth appointment was 15 minutes at best, and THERE ARE NO LABS needed to be done- so what is the breakdown of the charges?!” NOT ONE person could give me an answer except for the words “program” and “I’m not sure, I don’t work in that department.” So this morning I find a pending refund of $100! I call, and again the same thing- “ I don’t know what’s going on, I will let the supervisor know.” I am BEYOND angry, and beyond broke- and still left hanging with zero clue as to what the money is for. I didn’t do any additional testing, nor was it brought up…I also never heard ANYTHING regarding the withdrawal of $800 dollars- NONE OF THAT WAS talked about before my follow up appointment. I’m still waiting for a call, which I’m sure will not happen anytime soon…in the meantime, consider this a warning- save yourself all of this EXTRA stress, and a drained bank account by looking elsewhere….this place is a SCAM. Period. There is nothing “transparent” about this place as stated on their website; consider yourself warned and now educated- stay as far away from here as possible.