Beth L.
I give the office staff and Dr
I give the office staff and Dr. Santana 5 stars. They are wonderful and take their time with me. All my questions are always answered. As for the department that ships the supplements I give them a big FAT ZERO. The boxes that the daily supplement packets are in are NOT shipping boxes! They are a box for home use with the packets.....My box for June was shipped FedEx and when I received the box the shrink wrap was opened and the contents were gone and, replaced with a dirty 1/2 bottle of ibuprofen and the box was taped back up! I have a huge issue with this as they print my full name on every packet that would be 60 packets. So who ever stole the supplements has my full name and address. I would think printing a name would be a HIPPA violation. I asked to have the person in charge of that department to call me on 2 different occasions...I never heard from him! I did speak to someone in that office, and I explained my concerns, that I did NOT want my name on the packets anymore and that the supplements need to be shipped in a shipping box, it's common sense!! I just received another box 2 days ago and NOTHING has changed! It was shipped the same way, my name is on all the packets!!! NOT HAPPY! Obviously no one took me seriously or my concerns! My identity could be stolen because of the way you ship things. If this should happen my attorney will be in touch with your company! Your shipping manager should have called me but obviously chose NOT to. I know for a fact he was aware of my situation because, when I went to see Dr. Santana I took the box I had received with me, pictures were taken and sent to the medical director while I was standing there. I also previously had sent pictures 2 days before! I recommend the company revaluate the shipping method as well as printing patients names on the packets. I also recommend you retrain the shipping manager as far as his customer service skills are concerned, he has NONE!
Response from BodyLogicMDJul 27, 2021
Beth, we are very sorry you are dissatisfied with your experience with our shipping department, they have been notified of your concerns. We work hard to meet our patients expectations, and we’re sorry that we missed the mark with you. If you have any additional issues that you would like to share, please email [email protected]. Thank you!




