BodyHelix LLCReviews of bodyhelix.com

Response from BodyHelix LLCApr 16, 2024

Hi Musette. Thanks for taking the time to send your review. In response to your request, we have updated our return policy. Replacement / Return / Refund policies: Paddle Return Policy (effective June 6, 2024) You have seven (7) days from receipt of the paddle to return it for a refund, minus a 10% restocking fee. The restocking fee will be waived if you do an exchange for another paddle in our line-up. The second paddle is not returnable unless the plastic is still on the handle and the paddle has not been hit. You must contact [email protected] to get approval for the return. Approval is granted once we receive pictures of the paddle and can see that there is no damage or neglect. Purchasers are responsible for shipping costs of returns or exchanges. If requesting a refund, expedited shipping charges are non-refundable. There will be a 10% restocking fee on all returns within the 7 day return window. If the paddle shows signs of abuse or neglect that will render the paddle unusable the return will be denied. If we receive the paddle after approving the return and it comes to us with obvious damage or neglect that was not visible in the photos, we will deny the return and send the paddle back to you. Tom Parker CEO BodyHelix LLC

Response from BodyHelix LLCFeb 5, 2024

Hello, Gary. You have left a product review instead of a company service review, but still we appreciate your honest review. Please reach out to us at [email protected] so we can start the refund or exchange process. We offer a 30 day return window on unworn, like-new items. Joann Nicodemus, COO Body Helix

Response from BodyHelix LLCFeb 5, 2024

Hello, Rich. You have left a product review instead of a company service review, but still we appreciate your honest review. Please reach out to us at [email protected] so we can start the refund or exchange process. Joann Nicodemus, COO Body Helix