Bodybuilding.comReviews of bodybuilding.com

I recently bought a year BodyFit membership, unfortunately after a week it no longer allows me to have access. I have checked the customer service live chat multiple times this week and it states no one is available. I then have sent an email to the support line 6 days straight and no responses. I now am out $40 and a product that doesn't work. What is going on!!!!

As others have reported, something has terribly gone wrong with Bodybuilding.com. I have spent over a thousand dollars on them in the past with no issues. My last order did not ship for 2 weeks, even though the items were in stock. When the package got to my post office, there was a $22 extra charge in import customs (on a $50 order) that is normally always included in their shipping. I have yet to pick up the package, awaiting on an email from Bodybuilding.com regarding either resolving the customs import issue with partial refund or a full refund. I will refuse the parcel for pickup and let it be automatically returned to them and then issue a chargeback should they continue to ignore my emails reachouts. It's a shame, as they've been great to order from in the past. You've been warned!

I live in Canada & ordered from them many times. Since this time they sent it with f***ing FedEx I had to pay extra $33 on brokerage/ fake duty fees for a protein powder that is worth $90. Yes that's 33% extra markup. Canadian Customers Beware! Do not order from Bodybuilding.com!!!

I placed an order for some products on November 27, 2022, and they have yet to be shipped. I was provided a tracking number but since December 2, 2022, there has been no change on the UPS website ("Shipper created a label, UPS has not received the package yet). There are theoretically three different ways to contact Bodybuilding.com's customer support: 1) email, 2) phone, 3) live chat, and I have tried all three without any success. My emails go unanswered; the voicemail message directs me to the live chat option, and the virtual assistant on the live chat tells me there are no agents available and asks me to send an email. I don't care if there is a worker shortage of whatever the reason is for their incompetence. If they're taking orders and charging me, then they should fulfill these orders. And they should have the decency to respond to emails or offer an appropriate gateway to speak to a company representative.

Used to be my go to supplement place for years. Recently placed an order that has been stuck in processing for 9 days. I’m a pretty understanding person as I know there is a worker shortage, but they have not even responded to any of my emails. If they can’t take 5 seconds to at least respond to a simple email they are not worth your money. Save your time and go to a place that actually values long time counters. I won’t be back.

This website is a scam, people running these website are thugs. None of their customer service no. ever works, chat window always remains on bot, they never reply to their mails. My order no. is CAD-390097, Its been 15 days that I have placed the order and my order hasn't yet been shipped and they are saying that we don't have your stock in order. Now these guys aren't even refunding me nor they are replying to my mails. They have kept my money and don't care to give any reply instead of repeated reminders. ITS A WARNING GUYS, THIS WEBSITE IS A SCAM and they are here to rob you off your hard earned money.

No communication, made an order which is out of stock and I had no money back or any option to cancel it like the gentleman before me who commented. They took my money and no communication after, customer service doesn't work at all.

Bought some stuff cyber Monday. 8.5 days later I email their service dept asking what the story is. I followed up 2 and 3 days after that, no responses. Day 12 I request a return through the websites terrible chat feature (received email confirmation of my cancellation request). Day 13 my order is being standard shipped. It’s been 5 days since my first email and have received no return communication. Shopped with them for years, they were usually alright but this experience has been spectacularly bad, never shopping there again unless they reach out to make and make this right