Bodybuilding.comReviews of bodybuilding.com

Recently placed an order of about £80, i will condense the this fiasco - Claim to provide free delivery of 2-6 days ( took more than 30 days) - Emailed their representatives during that 30 days, they seem to be aware of a VAT problem with their goods and they sent me a generic reply to warn me that i am about to face problems with VAT. - I finally receive news about the delivery VAT, i am requested to pay a VAT of almost £30 They warned me during one of my correspondences before i even received the invoice to pay the VAT. This proves that this is a problem faced by a large number of UK customers and they have made no effort to warn their customers of such a situation. . - I am currently trying to get a full refund from the website but the representatives are HIGHLY UNHELPFUL. I have had about 10 email exchanges and each is done by a different representative, of which none has bothered to provide me with a solution, they seem to be aware that none of them actually has to solve your problem, they only need to reply your email and you will soon be speaking to another representative. I sincerely hope you do not make the mistake of ordering from this website.

Even though BodyBuilding.com state they ship from the EU this is incorrect. The orders are still shipping from the US. The order estimate of 5-6 days is a complete joke. Both times I have ordered from these guys it has taken well over 2 weeks. Currently I’m waiting for an order placed 11 days ago and the advisor is telling me it will likely be another 10-14 working days??? I paid the £7 delivery charge for what is quoted as a 5-6 day service. Nearly 2 weeks on still sign of my order. Will never use these guys again, I am not going to get caught out again. First time I could accept, second time unacceptable, third time no way. Good range of products but terrible service and delivery. Would rather pay a bit more from a UK based supplier. My advice – Steer well clear of BodyBuilding.com for ordering products.

They tell you the supplements are shipped from Europe, lies, all shipped from the US..... result? a 95 euro duty tax bill, thanks BB.com, never again

I ordered over £200 of products to come to the UK. At time of order all was in stock, however only half my order turned up. I then had to contact them to find out the other items were on back order, though they were and still are in stock on the site. I was then told because they had shipped half my order from the Netherlands depot, there was nothing they could do for 30 days, no refund, change of product, nothing. I kept getting the same stock reply from customer services. I contacted them on the 30th day from order date to be told to calm down as it wasnt the 30th day, so they count it as 30 days from the first shipping date. I waited a couple more days and the items have been cancelled from my order as promised. Though now I find out I have to wait another 25days for my refund!! In total 55 days with no products and £100 down. As much as I really want to like these guys and the variety/cost of products, I would rather spend more and get them from somewhere else. An absolute nightmare, specially as some products were for friends. I advise all to avoid bodybuilding.com Mark

Purchased over 130 dollars worth of goods on 13th december, it is now 2nd of february and still awaiting delivery. Have contacted bodybuilding via chat online 5 times in between this time and been given many excuses for long delivery time. - held up at customs (which they will cut and paste a link to their website giving more information) - recycled tracking codes (my item destination should be Australia, however, my item is being tracked to Brazil!) (and why would you 'recycle' a number?) - and how in some extreme cases, delivery can take up to 55 working days (what is so extreme about 'my' case?) (and it has now exceeded that!) - it will take them 8 working days to open up a case to investigate the lost order (more waiting) - and refunds will only be given if they product gets returned back to them (but the million dollar question is 'where is my package?') - or, a request for a refund will be lodged to DHL after 6 months has past long story short, not worth the discount! and wish i'd never purchased from here!

I've ordered from bb.com 3 times now....Not out of preference but simply because every order has been missing one item so I've been issued store credit. While to some it may look that I've not received bad service I would argue that store credit is not an acceptable means of apology. On the first order I decided to go for a 'buy 2 get 1 free' deal, one of my free items never arrived and my order was separated and took over 45 days to get to me. I was slightly miffed but I got some store credit to use for my next purchase. The same thing happened again and is currently happening for a 3rd time. According to their customer service team, my item is currently on backorder, yet on the website it still states that it is in stock. I only want to get rid of my store credit so that I can jump this frustratingly inconsiderate and poorly serviced ship. Only use this website of you would like to be tied down to a company who will eternally owe you credit. Definitely not worth the trouble.

It's been 2 months and I didn't get my order. I talked to them many times and they seem not to care about it and not willing to help. They keep copy - paste the same answers. They are not willing to refund unless my package returns to them but as they told me if it's lost, I will have lost my money. No refund, no nothing. This is very disappointing. Worst customer service ever.

Chargede to much and spent 2 weeks befor they refunded the surplus, Did not give me the discount coupon i entered when i ordered. Asked me to change my order so it could get shipped faster, because the products where i "backorder" and they still havent shipped it now, 3 weeks later. I have now used almost 1 month just to get my products shipped.