Bodybuilding.comReviews of bodybuilding.com

they charged my card but cancelled the order.. 3 times! idiots!

I used to use bodybuilding.com every day for my workout ideas and recipe tips. But since they made you pay to look at their programmes and basically anything on the site I refuse to go back. They've lost a lot of daily viewers because of this and really need to reconsider going back to the old ways. I no longer trust them as much now I know it's all about the money for them rather than to help the community

Misleading shipping timeframe, promised 3-5 it's going on 6-9, when contacting customer service they shifted blame on me unwilling to acknowledge fault. I'll just go to a local supplement store from now on and not get f'd in the a.

After becoming more able to afford protein supplements as part of my diet I have started looking into companies that sell these at reasonable prices - one of which is of course Bodybuilding.com. However, on all occasions up until now (2 so far) my payments had been declined as the system 'could not recognise my card'. Tried contacting via webchat to get them reinstate my orders and to say that I'll be happy to send them any sort of documentation to prove I'm the cardholder, but they told me they didn't have a system 'as advanced as the Order Verification Team'. And so I reached out to the latter. Waited 48+ hours and received a reply saying I have to wire the money to their JP Morgan Chase bank a/c, by which this transaction will bypass all types of internet anti-fraude mechanisms - to me this sounded more of a fraud than my actual credit card. Plus, we're talking about international wire transfer here. Not only do you not have a domestic customer service team (but then you have a massive warehouse in the UK), you also don't have a domestic bank account that deals with money coming from British customers! What a complete shambles - classic failure of a business model. They think their customers are airheads who spend all day at the gym. You do realise banks charge a hefty admin and Fx fees for international wire transfers right? Honestly, I tried giving money to you twice, but you wouldn't take it. So Amazon/MyProtein whatever it is next - it's me going.

If there would be option of giving negative stars I would have. Let me be clear for one thing. I have till not tested the product so this is not to review that. All these supplement site offer same product what makes it different is customer service, and for this company their moto is not that customer is always right it is to how to take our money and then don’t give to cents of care. Today its going to be one month since I had placed an order and it has not reached me. I don’t live in a remote country, in a small village in Africa. I am based in Indonesia, Jakarta one of the biggest metropolitan cities. My tracing system shows my product is stuck at customs for over 15 days. And when I ask for customer support they give me log email and then point out how we as customers did not read the overseas guidelines and say they expect us to understand. I have send dozens of couriers from here and received many more from all over the world. This is not the fist time it is happening; these things happen in countries such as this. But the reason I am so upset as this is the first time I have seen zero effort from a company to aid in resolving this conflicts. Calls can be made and inquires can be put in place. I believe when you have the audacity to charge us $30 for shipping for god sake make sure we receive our products. This is the last time I am placing the order with this company. And If you are like me who values respect and service over a few bucks you are better to order via GNC or other international store which don’t make false advertisement.

I placed an order ten days ago for a single tub of whey protein for my son. The order qualified for free delivery but I paid £3.49 extra for next day delivery. I have tried using their 'Live Chat' to resolve the issue but just get fobbed off with lies and excuses by people purporting to be named such ridiculous names as ' Muscles Mike' and 'Lat Pull Luke'. So bad I have wondered whether the business is even legitimate. My order is still showing as ' Not Yet Shipped'. I have been waiting over 24 hours for an email response from the help centre. I will never use this company again and would've given them no stars if I could've. AVOID.

Ordered two boxes of quest bars which were delivered on 2 September 2016 with best before of 6 October 2016. Apparently the UK warehouse will issue up to one month before best before.

Horrible service... bodybuilding.com just hold my money and make me to loose my time waiting a order which will never come. Useless customer service ! I m not the only one who said this.