Bodybuilding.comReviews of bodybuilding.com

Items never received and unable to get in touch with customer service. My order was never fulfilled and I have been unable to get in touch with customer service. Their phone number is no longer in service, and emails are ignored. COVID is not an excuse for poor customer service. I own three companies including an ecommerce business. We would never think to blame COVID, like you do, for bad customer service when our sales are higher and people are looking for jobs. This is the time to rise above and be better than the competition. Will never use Bodybuilding.com ever again.

I have no idea why, but this website decided to switch to a shipping carrier called LaserShip, last month was the first time I have seen it and I have been a customer for over 3 years now, going on 4 years. First the delivery was late, understandable, but then the package was left on the wrong front porch (picture of front porch with my package was shown on tracking website) I reached out to customer service and was told it would take 14 business days to investigate, I still have not heard anything and not getting any response from it. Second, I ordered another months supply of my usual a little over a week ago. I had just moved and made sure to switch my address on the website. Yesterday 12/27/20, I received an email from the website's address that my package was out for delivery, on a sunday, okay, cool. Well, Im outside most of the day , and I check the tracking of my order to find that my package was "attempted" to be delivered but was "unable to leave package" and the dispute being "No door tag", I have no idea what that even means. I double checked the address and it was correct. So I got on the lasership website and spoke to a agent, he stated he would leave instructions of my address for the delievery driver, and that another delivery attempt will be 1-2 business days. My package is now saying "delivery pending" I can not get an answer from bodybuilding.com and I am unaware of where my package is right now. Please be careful of buying from companies who use lasership, this is the last order I will be purchasing from bodybuilding.com.

Terrible experience. After being a +8 years customer, I had a problem with them and just keep being ignored. Had to change to Amazon.com to start ordering my products.

Ordered a set of dumbbells on Oct. 22. The dumbbells allegedly shipped the same day, with a 3-6 day delivery window. After four days, I contacted customer service because there was still no tracking information for the shipment. No response. Two days later, I contacted customer service again, this time via live chat. After waiting nearly 30 minutes for a rep, I was told the item was on back order with a third-party vendor and would not be available for SIX MONTHS. The rep said they would contact the vendor and cancel the order, and then refund my account. Four days later, not a word from bodybuilding.com or the vendor. The website still says the item shipped Oct. 22. The charge is still on my credit card. Do not do business with this company.

I buy on a regular basis from serval company's my supplement it was my first time buying from bodybuilding it will be first and last buying from them it took nearly two months for the shipment to arrive this company is not recommended be aware!!! Also the package came completely damaged and poor customer service...

0/5 They will steal your money from returns! They will deliver over a week past the day they said they would deliver. Even though the order is wrong they will not refund you for the shipping of returns - how can they just take $11 like that? shop anywhere else, save yourself the headache with customer service

I already Unsubscribed 5 times in the last month and they still sending me e-mails, they neither care about my request about my privacy settings even if I edited everything manually. Simply morons, and be aware they will hunt you until you die.

Placed an order on Monday May 18th for Bodybuilding's signature protein on sale. I received email confirmation and a tracking number for Lasership. My estimated delivery date was Friday May 22nd. Friday came and went, so I tried emailing Lasership as the tracking information says "Label Created, Tracking details will be available once the package arrives at the LaserShip Facility". I just want to know if the items have even shipped yet from the BodyBuilding.com warehouse. Haven't heard anything back. In a world where you can get items shipped next day any day of the week, and tracking information is about as accurate as possible this is unacceptable. For an extra $5 I could have made the purchase through Amazon and actually would have been informed and received my purchase days ago. A lot of other reviews are saying their orders have just been cancelled without being informed, I have a feeling that's what's happening to me. Company needs to fire whoever is in charge of logistics.