Bob's WatchesReviews of bobswatches.com

I am absolutely thrilled with my Rolex purchase and the exceptional service I received! I had the pleasure of working with Kayla, and I truly can't say enough good things about her — and about Bob's Watches. From start to finish, Kayla was professional, kind, and completely dedicated to helping me find the perfect watch. She answered all my questions with patience, walked me through the details, and made sure everything felt just right — which meant a lot, especially since this was my first time buying from Bob's. The watch arrived in beautiful condition, exactly as described, with all the proper documentation. I later decided to switch to a smaller model, and the exchange process was incredibly smooth. I sent the first one back, and Kayla made sure the second watch would fit my tiny wrist — that meant everything to me! The new watch arrived quickly, in perfect condition, just as described. What could’ve been a stressful situation turned out to be fast, seamless, and easy. The entire process — from start to finish — took just one week. Kayla delivered a truly top-tier customer experience. In a world where follow-through is often lacking, her care and attention stood out. I highly recommend Bob’s Watches — not just for their stellar reputation, but for their genuine, customer-focused service.

What a great experience. It was a little scary sending a expensive watch across country but everything went smooth. Ramsey Elmewafy was very professional and kept me updated throughout the process

Wonderful selection and customer service. I live on the east coast and always get my purchase the next day! The packaging is excellent and the follow up emails are great! Thanks, Garry Thurman

I bought a watch with box and papers . Watch was delivered without papers and box was damaged. I returned the watch very next day as per their instructions. I did not get full refund, and refund was delayed about 3 weeks.

I never did bad review before But this is o horrible It's on me I was stupid I needed to listen to To my gut feeling that told me Just tell them to send the watch back . And go to another place All started whan I send Pictures got offer from max for $ 2500 On my omega I send the watch They got it In 5/6/2025 check it and Meghan call and said your watch is great condition but you didn't send the warranty card . I said no warranty for the watch anymore so but I did the other card PICTOGRAMS card So she said ok so the offer will be much much less Now the price be $2000 So basically she reduced $500 in one second I said no thank you If you not going to honor the Offer you can send me the watch back . She said ok . Next day (8/5/2025)I did put review And I was making sure they will send me the watch back . I got phone call from Wesley and I will say he did try to fix it he explained some things told me he can do $2300 I was thinking they already got the watch so whatever ok I ask what be the fastest way. He said by wire transfer i did check with the bank next day in 5/9/2025 morning I send all information to him by email And he said by Tuesday you should get $ in the bank . Another thing that he ask me is to change my review. I told him I am man of my words and I do it He said I am too And I did it at the same day .I did change my review ( another Big mistake ) Yesterday 5/13/2025 I call them again Because I still didn't got the $ . I send email to Wesley Whan got no response I call to company and Was talking with Eric. Said he will call me again today for update . In 12:30 today 5/14/2025 he email me back saying there is no update yet I will say all of them was nice .but that it . Bottom line they have my watch and I don't have any $ yet This is so horrible It's like never ending story It's one thing to lose $ And another thing To lose $ and try to get what they promised At this point I just want my watch back . Will never do anything with them and will never recommend. I had enough Update 5/15/25 Finally after endless phone calls and emails I got the $ Joe fix everything. And send the $ . For me it was bad experience with them.

Samuel did a great job walking me through the process of selling my GMT II - very customer service focused. Nice job. I would use them again and recommend them to others.

Samuel, in Naples office, was unbelievable great to work with! He set out the details and worked to take care of the complete transaction in one day.

Samuel explained the selling process and made it quick and easy