Bob Evans RestaurantsReviews of bobevans.com

The dinner bell chicken was awful.

Bob Evans was my favorite restaurant for basically my entire life. There was nothing better than going and getting their chicken fingers with the incredibly good French fries. Unfortunately, the closest one to where I live now is 2.5 hours away. Went on a road trip today, and to my discontent they changed the chicken. What used to be delicious juicy chicken with a very good breading was now dry chicken with the most lazy, disgusting breading I've ever had in my life. Really disappointed that they decided to change the best chicken in any restaurant to the cardboard they have now. I remember when a competitor Friendly's did the exact same thing to their quite similar chicken, and then in 4 months when their sales plummeted they changed it back. All I can do now is hope they take the cardboard breading off the menu and go back to the good stuff. Won't be returning or recommending until that is done of course.

When ordering online to go, a tip is automatically added to your bill. For a pick up order!?? Absolutely not. So just to make it more inconvenient, you have to call in your order on the phone to avoid them adding a tip without your consent. Absolutely ridiculous and a rip off and should be illegal.

I downloaded your stupid app for the 5 bucks off delivery and then was told I don't get it. Thanks for wasting 30 minutes of my time b4 my 3rd shift job. This entire experience sucked & left me hungry. Hello Applebee's

Just left bob evans,pancakes could have been cooked longer,home fries were white looking and cold,under cooked,not done,eggs not the way I asked. Not a very good experience. Probably won't go back.

Too Disappointing, and we even didn't get our food! Was there fir 45 minutes and waited. When we sat down it took a waitress 10 minutes to get to is and we put whole order in, everyone else and those who came in after us was getting their food. When I was finally able to get waitresses'attention ( as she had not come by our table) she said she put order in. Then one of the kitchen people came out and said oh we just got slammed, and it depends on what you ordered and no one apologized for the wait or anything, just left us sitting there again. So they still don't know about customer service, and that doesn't explain why we didn't get our food,- a turkey dinner and an omelet. I mean come on did you have to go back to the farm for the turkey and the chickens???? So we left, another strike for them. Shame on you Bob Evans !

It was one of the worst service I and my husband has ever had we waited 45 minutes for a food to show up amd it didn't show up I and my husband will never be back again the witness was rude and would not let me talk to her

So, I ordered online from this location for the first time on thanksgiving early afternoon. The online ordering (curbside pickup) went very smoothly, which is the 1 star for service. However when I called to check in, I was told I should come inside to pickup since they were too busy. (-1 star). As I have a bad knee, this was a major inconvenience. I did go ahead and go inside to get my order. When I got inside and checked in, the lady (manager?) who I spoke to said she would go check. She never came back to let me know anything. So I stood there for almost 10 minutes waiting. (-1 star) Finally someone else brought a bag to the counter and called my name. I thanked them and went on my way with my order. When I got home (moving into a new place on thanksgiving gives little food options) I found that the 2 meals I got for my wife and I were both missing the ham that I paid extra for. (-1 star) I immediately called in and asked to speak to a manager. I was told they were busy and asked how they could help. I told them I was missing the ham in my meals. They yelled to their manager that I was missing items. Manager (I assume of course) asked if I was still outside. Employee yelled back that I was at home. More yelled conversation back and forth before I was offered credit and that the manager would call me in a few minutes. I told them go ahead but I probably will not return to their location. Manager never called me back. It is 1:45 am next day. You only get 1 chance to make a good first impression. This location failed in that. I will not return to this location and have already sent their corporate office an email. As for the food, turkey was ok, a little dry. Corn and green beans were good. Mashed potatoes were ok. Rolls were very good. Best part was the pumpkin pie. Our drinks were acceptable. The ham… oh, yeah, missing… as well as straws for drinks and utensils and napkins to eat with. That is all, carry on…