Shirley A B.
heas without hats
I was disappointed when I told of changes and things I wanted more than one time that I was ignored. Finally, I said the hey with It and accepted.
Response from Bobblemaker BobbleheadApr 4, 2014
Hi Shirley, Thank you for taking the time to write your review of our service. I had the opportunity to review your order and see that within the order itself, the option to select a hat was not selected. I then also reviewed during the proofing stages of the clay proofs, the head was approved without any hat and only until the completed proof the words to add a hat were indicated. During the completed stage, we are not able to provide this type of change. As a reminder, during the proofing emails sent, we try to explain the need to ensure certain items are within the proof during the time of receipt. The email specifies the following • HAT: If you ordered your doll with a hat, the hat needs to be on this proof at this time, in the style and shape you want it. If you approve it without seeing a hat, we will bake your doll and the hat cannot be added later. This was not indicated to us until well after the stage. For this we are terrible sorry you did not receive your doll exactly as you had wanted. We take great pride in trying to create perfect experiences to all our clients. We hope, the doll was received well overall and our skills did manage to impress you. Thank you.