BoatUS provides boat insurance, water & roadside boat towing, boat lettering, safe boater tips & more! Discover why over half a million boaters trust us.
BoatUS (boatus.com) has 13 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Air & Water Transport · Los Angeles, Virginia
Great
Air & Water Transport · HERNDON, Virginia
Average
Air & Water Transport · Arlington, Virginia
New
Air & Water Transport · Townsend, Georgia · Since 2011
ExcellentSales 4.9
Showing 2 reviews with 2 stars · Clear filters
Ben D.
I was stuck with an enormous bill for towing my boat!! I got the unlimited gold package so I wouldn’t have towing bills. Definitely not unlimited. It’s actually very limited!! I will be checking out other services!!! I was towed 100 miles and it cost me $1400! Now they want $2600 to tow me 26 miles to get it repaired!!
keven E.
When I called in to get a quote for tow I was told it would be a flat rate of $350. Next day my credit card was charged $452. When I called in to dispute I was told there was a 15 minute over charge in addition to the 3% credit card fee. At no point was the 3% discussed and the dispatcher specifically told me he would honor the rate of $350 even though he recognized that the time may go over slightly. The only reason I'm giving a 2 star rating, as opposed to a 1 star rating, is because of the service the captain offered when towing our jet ski. Billing wise/ transparency they deserve a 1 star rating for not standing behind their quote. I'll never use them again unless they are my last option.