boatcover.comReviews of boatcover.com

DO NOT BUY A COVER FROM THEM took 3 months just to get a “custom cover” that doesn’t fit over my trolling motor

I called to order a cover talk to someone who ask me boat size railings radar tower and more details anfter tha I was told buy a spcific cover which i di my boat is about 45 miels from my on dry dock for repiars i took me over a moth to go and tha cover is too small i called explin the problem and told them that i want a replacement on the corret size and if it was more expensive that will pay the difference but they have robots that the only answer they give you is over 30 days we cannot help, the customer wants to replace a cover you sold incorrectly and is willing to pay more. DO NOT DO BUSINESS WITH THIS COMPANY.

Originally i was told my cover was in stock and would ship in a few business days in November. Took approximately 2 months to arrive. Didn't fit. Couldn't tell you how many times I tried to get a hold of someone there to get this worked out. They will answer to sell you one though. Finally it's 2nd week of February and I'm finally issued a refund. STAY AWAY FROM THIS HORRIBLE BUSINESS. TRUST THE BAD REVIEWS THEY HAVE. I should have.

I have purchased several boat covers from boatcovers.com and sealskincovers.com and had good luck until my last purchase. Previously if I received a cover that was too long I returned it and they replaced it with a shorter one that fit. This time I received one that was over 2 feet to long and I told them about it, but before I returned it my neighbor has a longer boat and he bought it from me. I placed a new order and received the same length cover even though I had told them the sku number that was too long. I returned It with pictures and they sent me another one that had the same sku number that was too long. This time they refused to correct their problem saying that they can only make an exchange one time. They sent me the same cover 3 times. This was not my fault. I know that they have the proper cover for my length boat because I have bought one for that length boat before and know the proper sku number. I tried to escalate this issue within the company and was told that is the company policy and would not let me speak to anyone else. I eventually returned the cover and was still charged a 25% restocking fee. Previously I would have given them a high rating, but no longer.

Critical: Professionalism, Responsiveness This is a horrible company to deal with!!! Do not buy from them. I ordered a cover in November 2020. When it hadn't arrived by January I called them and they told me two more weeks....so I waited. I then emailed their help desk in early February when I still hadn't received it and told them I wanted to cancel the order. I emailed them three times to cancel the order and received no reply. Finally by end of March I realized I had not got my credit on my credit card so I called and they said they had shipped it mid March. I explained that I cancelled it in February because I no longer lived at that address. They agreed that I had cancelled it over email but because I also didn't also call they still shipped it. Now they are refusing to issue me a refund, even though I cancelled it and have never received it as I moved out of state. Horrible customer service, horrible communication, horrible company to deal with. Avoid them at all costs!

The absolute worst. Shipped the wrong item, got it one month late, and no refund or exchange from them. Putting money over customer satisfaction. Recommend looking for other modern brands, this is the typical old-school online retailer with unbearable customer service.

Service when buying was good. Service after the sale is some of the worst I have ever experienced from any retailer including cable TV companies and DMV's! I can get no responses from them regarding a warranty claim. They simply do not respond no matter how many emails I send or "contact us" requests I make. DO NOT buy from this company. If you do, expect a one time experience with them.

Worst customer service ever. Can't call and speak to anyone that isn't with a answering service. It's been a total run around try to submit a warranty claim. It's been over a month since they said that it was approved and would be shipping it out. 2 weeks into it they said I had to pay a $35 processing fee. Almost 5th week in they say that it is on back order for at least 2 weeks. Don't do business with this company.