DONT BUY ANY BOAT PRODUCT. NO SERVICE. NO WARRANTY. NO GUARANTEE. AT THE TIME OF BUY THEY SAY THAT PRODUCT HAVE 01 YEAR WARRANTY GUARANTEE, BUT AFTER PURCHASE THEY JUST IGNORE. THEY DONT SOLVE ISSUE. RAISED COMPLAINT THEY FORCEFULLY CLOSE DUE TO THEY DONT HAVE ANY SOLUTION. ALSO CUSTOMER CARE PEOPLE DONT HAVE SENSE THAT HOW TO TALK. THEY TALK LIKE THEY DONT CARE. I HAVE GIVEN 01 STAR. I WISH I COULD GIVE 0 STAR TO BOAT. VERY BAD SERVICE. BADDEST SERVICE.
PR
PRATAP R.
URGENT: Complaint regarding defective boAt Airdopes & intentional obstruction of the 7-day replacement process | Order ID : 9796845
Dear boAt Support Team,
I am writing this with absolute disgust and frustration regarding my recent purchase of boAt Airdopes (Order Id : 9796845), invoiced on 11/06/2026.
Since day one, the product has been defective. The overall sound is extremely low, and the speaker of the left earphone is barely audible. It is highly disappointing that a brand like boAt delivers such sub-standard, defective goods to its customers.
What is worse is your fraudulent and systematically designed replacement process, which seems deliberately engineered to exhaust the 7-day replacement window so that the customer is forced to get stuck with a dead product.
Here is the sequence of harassment I faced:
No Human Intervention: You have deliberately cut off any option to speak directly with a human customer care executive, forcing customers to deal with useless robotic automated chats that waste time.
Pincode Glitch: When I attempted to register a replacement via the WhatsApp warranty link sent by your bot, it repeatedly showed "Please try later as pincode limit is breached" for my office pincode (where the product was originally delivered successfully).
Malfunctioning Portal: When I tried using my home pincode to bypass this, your portal blocked the submission by flashing a red pop-up saying, "Invoice date is within replacement period". This is completely absurd. The invoice date is supposed to be within the replacement period! Your system is intentionally blocking valid submissions.
I bought this product in good faith, and your automated systems are actively sabotaging my consumer right to a replacement within the stipulated 7 days.
My Demands:
I want an immediate replacement or a full refund for this defective product.
I expect a manual override from a human executive to process this replacement immediately, as your portal is broken.
Please consider this email as formal notice. If this issue is not resolved within 48 hours, I will be compelled to file an official complaint with the National Consumer Helpline (NCH) and the Consumer Forum for unfair trade practices and harassment.
Attached is a copy of my invoice and screenshots of the technical errors on your replacement form.
I expect a swift response from a human representative, not a bot.
Regards,
Pratap Roy
MS
Mohd S.
As the cx I was getting very bad…
As the cx I was getting very bad experience from the boat and literally that agents are worst i have spoken to them regarding issue and one of agent Sushmita she is saying I was unable to help you and I was not able to transfer the call to the escalation day 😡
DE
Devansh
Bai hoskai toh boat kai earpodes nh…
Bai hoskai toh boat kai earpodes nh krdio bhaut jyada bekar hai.mujai ek dinn nhi nhi hua yh disconnect hii nhi hoo rhy ,box kai andhr bhi connect hai ... Nh hii customer care walai dhng sai baat kr rhein hai .. or nh hii earpodes exchange kr rhy hai or nh hii proper response kr rhein hai .toh best hai ki aap earphones boat kai nh lee ... Apka paise khrabh ho jayngai ..
AB
Anjali B.
Useless products
Useless products. Useless services.
DI
Divyesh
Extremely Disappointing Support After Receiving a Damaged Product
I received this product on 1 June 2026, and when I opened the package, I found that the item was already damaged. I immediately took several photos of the damaged product and did not fully remove it from the original product box because of its condition.
Within 10 minutes of receiving the order, I submitted a replacement request on the same day (1 June 2026) and emailed 15 photos of the damaged item to the support team. After waiting for 10 days without a resolution, I contacted customer support. The representative asked me to wait another 48 hours.
However, after about 24 hours, I received an email stating that my product was not eligible for replacement or exchange. I do not understand how this conclusion was reached when I reported the issue immediately after delivery and provided clear photographic evidence.
This has been a very disappointing experience. Receiving a damaged product and then having the replacement request rejected without a satisfactory explanation is unacceptable. Even after speaking with customer support multiple times, I was only told that the investigation was completed and that no replacement or exchange would be provided.
Very poor customer service and an extremely frustrating experience. I expected much better support and quality assurance.
Based on my experience, I would strongly advise potential customers to think carefully before purchasing from this company. If you do not want to risk losing your money or dealing with poor after-sales support, consider other brands. The product arrived damaged, and the support team failed to provide a fair resolution.
GA
GHAZAL A.
Hello sir/madam
Hello sir/madam
I bought a boat airdopes 138pro on 5 april 24 but it's not working not getting charged and connecting to mobile I registered a complaint for so many times but not getting any proper response. Invoice number -JJHJOHKNP83196B & bill amount is 664.25. coustomer care service is very very bad experience
SK
Satish K.
worst product and custumer care service…
worst product and custumer care service cheap earbuds with high price