This was the third time I purchased something from the Boat website. And I think this is my last time as well. I did not expect such service from a reputed brand like Boat. The ear buds that I had ordered turned out to be defective, so I claimed warranty, but they took the original product and sent me another used, damaged product in place of that, and now they are blaming me for returning the wrong product. I am very disappointment with the service, From now on I will neither buy their products nor refer them to anyone.
HJ
himanshu J.
I brought boat earphones from.amazon…
I brought boat earphones from.amazon and after a month they stopped working one esr piece was not working it was under warranty period when.i claim my warranty they replaced me with another defective piece which stop working after 3 months now when I am asking to either replace or if not possible than kindly shared me the reason. But there iss no responssee from.there side
FA
FAIR
dont buy the product from website…
dont buy the product from website because no return option they have
GO
Gowtham
I’ve had an extremely disappointing…
I’ve had an extremely disappointing experience with boAt customer service. I’ve been trying to get a resolution since August 2024, and despite countless follow-ups, there has been no proper solution provided even by June 2025. The technician arrived once, but didn’t even bring the correct spare. When questioned, the response was vague and unhelpful.
The support team keeps asking for patience while quoting the same timelines over and over, even after the promised timeline has passed. Their standard response is to deny refunds and give no concrete resolution. I’ve repeatedly asked for either a refund or a solution, and neither has been offered.
Texting them feels like a waste of time. I have documented everything and plan to take this to consumer court. This is by far the worst service experience I’ve had from any company.
Avoid if you expect reliable support or after-sales service.
AA
Aastha
"Maine boAt earphones sirf kuch hi…
"Maine boAt earphones sirf kuch hi mahine pehle kharide the, aur, Warranty period ke andar hone ke baad bhi claim reject kar diya gaya — bina proper reason ke. Customer support ka response zero tha. Yeh mera worst experience tha. Kabhi bhi kisi ko recommend nahi karungi. Service toh naam ki bhi nahi hai."
HP
Hanuman P.
I take boat air loop but after some…
I take boat air loop but after some days use it won't work I try to contact customer care but he was not ready except the problem I all suggest you that if you take the boat products don't message the customer care they will not help you.
NM
Navaneeth M.
Don't purchase from boat
I purpose boat sound bar with sub woofer 1550 model, my warranty expired sound bar not working. I try to contact boat paid services
Send mail and call also , from boat no response no any action.
Note : Please don't purchase any item from boat. Waste of money, thanks
VU
Vaishnavi U.
Lost All Trust in boAt – Total Disrespect Towards Customers
Hey,
I’m honestly heartbroken, furious, and deeply disappointed with boAt right now. I’ve never expected this kind of careless, disrespectful service from such a big brand. But here I am, completely let down.
I bought Airdopes 141 Beast Mode for myself, and in just 3 months, they stopped working. Okay, fine. They were under warranty, so I applied for a claim.
A few days later, I got a message saying a replacement product is being sent. And guess what? The product that arrived was again defective. Not physically damaged, but it just didn’t work. I was shocked.
Still, I stayed patient. I applied for the warranty claim again. They picked it up, and after a few more days, I received another one AND IT WAS THE SAME DEFECTIVE PRODUCT AGAIN.
Like, seriously? They didn’t even bother to fix or replace it. Just handed back the same non-working device. What kind of joke is this?
But it doesn’t stop there. I applied for the warranty again, and this time, I get a message from boAt saying,
“Your product is defective so we’re rejecting your claim.”
WHAT?? Are you even listening to yourselves?
I didn’t even use the product. I returned it within 48 hours of receiving it when I found out it wasn’t working exactly as I received it.
And after all this, you still deny my claim?
Do you think your customer is a fool? You’ve wasted over a month of my time. And now you’re sending back the same non-working product again?
Is this how you treat your customers?
Like some joke? Like we don’t matter?
This is unacceptable. I feel insulted, ignored, and cheated.
You made me run in circles, gave me faulty replacements, and then have the audacity to reject my claim saying it’s defective when YOU sent it that way?
And just so you know I’m not going to stay silent about this.
Yes, I have a social media presence, and I will post about this.
I will share everything the entire experience. I will leave the worst review possible, and I will make sure people around me know the truth about your pathetic customer service.
You don’t get to treat customers like trash and get away with it.
This is beyond disrespectful, and I am done being polite.