ION Products USAWE ARE THE US REPRESENTATION OF ION. ION IS ABOUT CHALLENGING YOURSELF, EXPERIENCING NATURE, AND FEELING ITS FORCE. THEREFORE ION DEVELOPS WATERSPORTS- AND BIKE GEAR THAT IS NOT ONLY SMART AND INNOVATIVE BUT ALSO TRANSFORMS THIS PASSION INTO AN UNIQUE DESIGN.
ION Products USA (boardsandmore-shop-us.myshopify.com) has 45 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Freestate
You sent two left handlebar grips. I am not making this up.
Response from ION Products USAMay 14, 2025
Hi David, I am sorry to hear that happened. If you would please email us at: [email protected] we can send you a new pair.
Scott M.
Timely and efficient.
Response from ION Products USAMay 14, 2025
Thanks!
Greg B.
Web store was easy to use. Product shipped quickly and arrived in a timely manner.
Response from ION Products USAMay 14, 2025
Glad to hear it!
Mike W.
Awesome customer service. I bought some SQlab handlebars for my mountain bike. SQlab takes pride in designing bike hardware that is ergonomic-friendly and I wanted to get bars that had more backsweep angle, but I wanted to maintain the other aspects of "bike fit." Unfortunately, the dimensions in the SQlab catalog (and almost everybody else's catalog!) weren't sufficient to figure out how to accomplish this. I worked with Madison in customer service who worked with the SQlab Germany folks to get me the necessary information. He has also requested that the needed info be added to their catalog. Top notch customer service in my opinion.
Response from ION Products USAMay 14, 2025
We are so glad to hear you are so happy with our products and customer service!
CARL J W.
Shipped fast
Response from ION Products USAFeb 3, 2025
So glad to hear it!
DS
Placed my order 2.5 weeks ago and haven’t received it. For some reason my shipment got sent south to LA in the peak of the fire crisis. For context I live in Canada and this is way out of the way. Needed the equipment for an upcoming trip but looks like I won’t receive it in time…
Response from ION Products USAJan 14, 2025
Hello Danica, I see your package did ship in 2 business days as promised. Unfortunately we don't dictate freight routes for our carriers, and have no control over which shipping centers are used by USPS. I agree it is disappointing to not receive an item quickly, however amidst the Canada Post strike requiring catchup, and the fires in Southern California, I'm not surprised there was a delay. Please reach out to [email protected] if you'd like to arrange for a return.
David A.
Nice and warm service
Response from ION Products USAJan 13, 2025
Thanks David, and we hope you have been able to get back on the water with your Rebel!
E P.
They did send me twice the same product and don't want to give money back, website is in total bug. Terrible.
Response from ION Products USAJan 6, 2025
Hello! I'm so sorry you're disappointed with the product and website. We'd be happy to arrange a return for your product, please email us at: [email protected]
